Support Board
Date/Time: Wed, 19 Mar 2025 17:01:01 +0000
Just bought 6 months of 12. What next?
View Count: 394
| [2022-10-26 23:43:36] |
| User519569 - Posts: 18 |
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I think I should be receiving your data now, but I keep getting the message that my trial period is ending tonight. It could be that I've only paid for data and not for Sierra Charts, but I really have no idea if those are two separate categories of payment. Wish there were a video showing how to get started with Sierra Charts and an Interactive Broker's account. If you know of one, please post a link. Thank you. Maybe this will help: This is a receipt for your payment for Sierra Chart Additional Services. The details of the payment are as follows: Date-Time: 2022-10-26 19:37:46 UTC Amount Paid: 270.00 USD Payment Processor: PayPal Transaction/Order ID: 6GG19228KA7741732 Statement Descriptor: Sierra Chart Thank you for using Sierra Chart! Date Time Of Last Edit: 2022-10-26 23:54:06
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| [2022-10-27 14:13:18] |
| John - SC Support - Posts: 38800 |
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The payment has been posted but you had not actually selected the package you wanted. We have taken care of this for you, so your account is now active with Package 12 for 6 months. For the future, to change your Service Package, you would do this at the following link: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#ServicePackage In terms of connecting to Interactive Brokers, follow the instructions at the following link: Interactive Brokers Trading Service: Setup Instructions You have not setup any data with us. If you are wanting the Denali Exchange Data Feed, then you will need to follow the appropriate Setup Instructions. For the CME Group data, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For data from EUREX, CFE, or NASDAQ TotalView, follow these instructions: Denali Exchange Data Feed: *Setup Instructions: All Other Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-27 14:13:25
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