Support Board
Date/Time: Tue, 26 Nov 2024 17:42:28 +0000
spikes in sierra charts
View Count: 1157
| [2014-05-22 03:02:25] |
| User20108 - Posts: 32 |
|
hi i have very long spikes in my charts which i do not know where they are coming from. I trade through LMAX and after i checked their charts they look fine. Please can you help me correct this as it is impossible to understand the charts any more. |
| [2014-05-22 03:08:47] |
| |
|
We think we know why this has happened. Right-click on the chart before these incorrect price bars and select Delete and Download Data. The underlying problem is now resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-22 03:09:23
|
| [2014-05-22 03:30:09] |
| User20108 - Posts: 32 |
|
Hi the problem is not resolved by delete and download data |
| [2014-05-22 03:46:12] |
| |
|
We have cleaned up a couple of these. What the problem really has to do with is the underlying market depth data from LMAX. For example, near the close apparently the depth numbers are not within the normal range and then this results in a spike. So the underlying data is coming from LMAX. Give us the symbols and the times and the time zone where you see these out of range prices and we will manually clean them up for the time being. Another thing you can do is that you can adjust the Session Times in the chart to filter them out. Here is the documentation for the session times.: http://www.sierrachart.com/index.php?l=doc/doc_ChartSettings.html#SessionTimes You will find the spikes occur at the close. So you can filter out a minute or two around that. This is really going to be the only practical solution. Unless they occur at other times and we can clean those up. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-22 04:06:02] |
| User20108 - Posts: 32 |
|
all instruments have a spike except eurusd gbpusd gdax ndx eurgbp eurjpy ws30 spx it happened at 24.00 for forex and 23.00 for indeces Athens time for example price for eurjpy spiked down to 128.00 and for ws30 down to 15800 etc. |
| [2014-05-22 04:20:41] |
| User20108 - Posts: 32 |
|
it work if i adjust a minuite but as i have linked charts on the quoteboard it reverts back to the spikes you need to clean all the instruments so i can see the charts properly |
| [2014-05-22 04:56:24] |
| |
|
Some of this has been cleaned up. We will do a more comprehensive cleanup tomorrow. Re-download the last two days of data for these affected symbols to get the cleaned up data. To do that refer to help topic 2.1.2: http://www.sierrachart.com/index.php?l=doc/helpdetails2.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: