Support Board
Date/Time: Fri, 22 Nov 2024 08:23:34 +0000
Problem with Zenfire connection
View Count: 2611
| [2013-04-30 05:43:43] |
| User17533 - Posts: 4 |
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Hello, I have a problem with Zenfire connection. SierraChart version 968. Zenfire account is real. There is no firewalls and anti-virus on my computer. Here is the message log: Zen-Fire service: Connecting. | 2013-04-30 09:38:47 Zen-Fire logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-04-30 09:38:47 Using Rithmic Zen-Fire server. | 2013-04-30 09:38:47 Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-30 09:38:49 Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-30 09:38:49 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-30 09:38:49 To prevent further connection attempts, select File >> Disconnect. | 2013-04-30 09:38:49 Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-30 09:38:49 Will reconnect to the server in 5 seconds. Select File >> Disconnect to prevent further connection attempts. | 2013-04-30 09:38:49 Zen-Fire Alert Message: Trading System Connection Opened. | 2013-04-30 09:38:50 Zen-Fire Alert Message: Trading System Connection Login Failed. permission denied | 2013-04-30 09:38:51 Zen-Fire Alert Message: Market Data Connection Broken. | 2013-04-30 09:38:51 Zen-Fire service: Still in the process of connecting. Unable to disconnect now. | 2013-04-30 09:38:51 Zen-Fire Alert Message: PnL Connection Opened. | 2013-04-30 09:38:52 Zen-Fire Alert Message: PnL Connection Login Failed. permission denied | 2013-04-30 09:38:52 Zen-Fire Alert Message: Trading System Connection Broken. | 2013-04-30 09:38:53 Zen-Fire Alert Message: Market Data Connection Opened. | 2013-04-30 09:38:53 Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied | 2013-04-30 09:38:53 Zen-Fire Alert Message: Intraday History Connection Opened. | 2013-04-30 09:38:53 Zen-Fire Alert Message: Intraday History Connection Closed. | 2013-04-30 09:38:53 Zen-Fire Alert Message: PnL Connection Closed. | 2013-04-30 09:38:53 Zen-Fire Alert Message: Market Data Connection Closed. | 2013-04-30 09:38:53 Deleting API object. | 2013-04-30 09:38:53 Zen-Fire service: Disconnected. | 2013-04-30 09:38:53 Thanks. Date Time Of Last Edit: 2013-04-30 09:33:32
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| [2013-04-30 09:34:39] |
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This is the relevant error message: Zen-Fire Alert Message: Market Data Connection Login Failed. permission denied Please select Global Settings>> Data/Trade Service Settings. Verify you have entered the correct Username and Password. If they are correct, please ask your broker about this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-30 13:06:20] |
| User17533 - Posts: 4 |
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Username and Password are correct. I already verify it. I tried to run sierra with this account on another computer and connection was good. |
| [2013-04-30 17:50:16] |
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We will contact Rithmic about this. We do not know what the cause is. We do not control the connections. On the computer where you received the "permission denied" error, are you still noticing a problem? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-30 18:02:57] |
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Please send this log file: C:\SierraChart\Logs\Rithmic.log To: operations AT rithmic.com Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-01 08:58:22] |
| User17533 - Posts: 4 |
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On the computer where you received the "permission denied" error, are you still noticing a problem?
Yes. Please send this log file: C:\SierraChart\Logs\Rithmic.log To: operations AT rithmic.com Sorry, I don't understand, where is the e-mail? Date Time Of Last Edit: 2013-05-01 09:02:22
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| [2013-05-01 09:17:08] |
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Operations@Rithmic.com Please provide them a brief description of the issue. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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