Support Board
Date/Time: Wed, 19 Mar 2025 16:52:26 +0000
#ES and #MES lack of data - price gaps
View Count: 442
| [2022-10-24 14:04:57] |
| User847333 - Posts: 9 |
|
Hi! in last days there is lack of price in ESZ2.CME - even Continues contract got a gaps 2022-10-14 / 09:53-14:51 2022-10-18 / 01:16-04:42 2022-10-24 / 23:16-05:05 Leeloo (w/Rithmic) checked his side and said that i need to contact you P.S. even on DTC Sub Instance Date Time Of Last Edit: 2022-10-24 17:32:01
|
 es lack.png / V - Attached On 2022-10-24 14:04:50 UTC - Size: 36.43 KB - 102 views |
| [2022-10-24 14:12:52] |
| User847333 - Posts: 9 |
|
same on #MES p.s. on current and prev SC vers |
| [2022-10-24 21:31:44] |
| John - SC Support - Posts: 38800 |
|
You are using the Rithmic data and this is coming from their historical data not filling in properly. We do not give any support for Rithmic data. Refer to the following: Rithmic Trading Platform Service: Rithmic Support Policy For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-26 13:57:24] |
| User847333 - Posts: 9 |
|
I understand, but why other traders with same chart settings did not have this problem?
|
| [2022-10-26 16:29:28] |
| Sierra_Chart Engineering - Posts: 18843 |
|
This question is not anything we can help with. It is not within the scope of our support. How are we to know? We don't even know all of the surrounding details and facts. It would only be a waste of our time. We have continuously been warning about issues with Rithmic but we just simply get ignored: Rithmic Trading Platform Service: Rithmic Support Policy Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-26 16:30:59
|
To post a message in this thread, you need to log in with your Sierra Chart account: