Support Board
Date/Time: Wed, 19 Mar 2025 13:57:44 +0000
market data
View Count: 296
| [2022-10-20 12:37:08] |
| Laurunrun - Posts: 12 |
|
Dear sir, i have the problem of not receiving the market data from HK time 10:00 - 15:00. Do you know the reason? when I switch back to SC all data with SC symbol, all data from 10:00 - 15:00 was shown, no problem. I just connect to trading platform CQG last Friday. now i am using Sierra chart data plan with trading platform of CQG (CQG, I did not buy any data plan) will this problem often happen if I have not open SC with daytime? (Coz I may not trade all time, if the missing data often happen, it will be a big problem ) is it the reason of not paying CQG data plan? if not, pls advise how to solve the problem. |
 2022-10-20_193513.jpg / V - Attached On 2022-10-20 12:27:54 UTC - Size: 425.6 KB - 85 views Attachment Deleted. |
| [2022-10-20 13:05:12] |
| Sierra_Chart Engineering - Posts: 18841 |
|
No this is not related to your CQG plan or anything like that. First thing to check is this section regarding the Session Times: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart: 3.3 - Session Start Time and End Time not Covering Current Time Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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