Support Board
Date/Time: Wed, 19 Mar 2025 14:07:07 +0000
Please accept my sierra chart license agreement
View Count: 389
| [2022-10-20 09:32:32] |
| Thegeorgeman1 - Posts: 5 |
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Ive submitted my license agreement. I believe that was the reason my teton data service was not working at still receiving delayed data. Thankyou
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| [2022-10-20 11:40:04] |
| Sierra_Chart Engineering - Posts: 18841 |
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No that is not the reason. Tell us what symbol is delayed, just one symbol only and we will check the Message Log. Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers After about 30 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-20 19:31:27] |
| Thegeorgeman1 - Posts: 5 |
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Hi. Any of the CME currency futures. There all delayed. Thankyou
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| [2022-10-20 22:12:00] |
| John - SC Support - Posts: 38788 |
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Please get us your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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