Support Board
Date/Time: Tue, 26 Nov 2024 17:16:45 +0000
TRansact
View Count: 1037
| [2014-05-21 14:08:54] |
| ktfroy - Posts: 85 |
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Again Transact died- wth is going on with this . can not depend on it.
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| [2014-05-21 14:10:53] |
| infpz - Posts: 826 |
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Ktfroy, I have live data here. Please call the support desk: 312-431-1901 and let them know what you see. Thanks, Patrick |
| [2014-05-21 14:13:47] |
| ktfroy - Posts: 85 |
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its running after restart. both sierra and my ta dom froze happened every day this week Date Time Of Last Edit: 2014-05-21 14:14:09
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| [2014-05-21 14:17:58] |
| infpz - Posts: 826 |
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Please call the support desk Ktfroy. If the DOM locked up as well (which did not happen before) this indicates another issue. Please call them and let them know what happened. They will be happy to assist.
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| [2014-05-21 20:21:19] |
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In order for us to help with this issue, we need to check the connection for your account. Please start an account Support Ticket here: https://www.sierrachart.com/usercp.php?page=SupportTickets What we need from you is the Account Number from Global Settings >> Data/Trade Service Settings >>Connection Details >> Account. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-21 20:21:45
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