Support Board
Date/Time: Wed, 19 Mar 2025 16:58:24 +0000
Global Max Loss Error
View Count: 459
| [2022-10-19 14:12:03] |
| User148596 - Posts: 217 |
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Hi, I just had a live position flattened and the trade service log says I hit my Daily Max Loss limit that's set in Global Profit loss management but I spoke to my account and I'm nowhere near that number so I was just flattened on a trade that before my stop that I shouldn't have. Please advise. Thanks |
| [2022-10-19 17:52:06] |
| John - SC Support - Posts: 38800 |
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Check the Global Profit/Loss that is part of the Sierra Chart software. Refer to the following: Global Profit/Loss Management For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-19 18:21:23] |
| User148596 - Posts: 217 |
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Everything was setup right. Please advise.
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| [2022-10-19 18:22:17] |
| User148596 - Posts: 217 |
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Okay I see now it says that I shouldn't use this functionality.
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| [2022-10-19 18:26:24] |
| User148596 - Posts: 217 |
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I would recommend a message or something stating that this functionality isn't reliable when someone enables it if that's possible, otherwise we just assume it works. My apologies if some type of notification already exists and I just missed it.
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| [2022-10-19 21:44:00] |
| John - SC Support - Posts: 38800 |
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Sorry, this is a recent change in position for us, so there has not been a general announcement or change in the software yet.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-23 23:02:52] |
| Sierra_Chart Engineering - Posts: 18843 |
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The functionality does work properly, but just that it needs to be well understood by a user before using it.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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