Support Board
Date/Time: Wed, 19 Mar 2025 12:15:48 +0000
Getting Historical Data
View Count: 361
| [2022-10-19 11:18:44] |
| User56044 - Posts: 62 |
|
Thanks for the Package 12 trial. How do I activate it? Meanwhile, I still can't get historical data from IB. Also, I tried to update to Package 11 but can't do it until the end of the month! Why? I want to upgrade and give you money but can't seem to do that. Please help. |
| [2022-10-19 14:12:45] |
| Sierra_Chart Engineering - Posts: 18841 |
|
We do not provide any help for historical data from Interactive Brokers. You can change your service package any time. And you are already on service package 11 with an evaluation of service package 12. You are enabled for the Denali Data Feed and the CME Group. So we can help you with market data for those symbols. What is the symbol you have difficulty with? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-19 17:33:54] |
| User56044 - Posts: 62 |
|
CL Light Sweet Crude contract for Dec NYMEX. It is configured as: Chart > Chart Settings > Symbol: CL-202212-NYMEX I still can't receive overnight historical data when I login in the morning. I must be doing something wrong with one of the settings somewhere but can't find out what it is. Help! |
| [2022-10-19 21:28:58] |
| John - SC Support - Posts: 38782 |
|
Most likely it is the Session Times, and you do not have the Evening Session enabled, or, if you prefer, the Start and End times are not covering the 24 hour period. Refer to the following: Chart Session Times For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
To post a message in this thread, you need to log in with your Sierra Chart account: