Support Board
Date/Time: Wed, 19 Mar 2025 13:57:44 +0000
Sierra is not working
View Count: 375
| [2022-10-19 11:07:22] |
| User394474 - Posts: 3 |
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Hi, i have been watching charts this morning, and on 11:03 it stopped loading new candles, my internet is working, my symbol is good, i tried opening other chartbooks with different symbols but its the same thing everywere. What should i do?
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| [2022-10-19 14:13:20] |
| Sierra_Chart Engineering - Posts: 18841 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-19 15:09:38] |
| User394474 - Posts: 3 |
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Symbol is ESZ22-CME, but my sierra is not working on any symbol. I have sent message log through ,,Send For Analysis,, 17:09 i typed in ,,Support asked me to send my message log.,, |
| [2022-10-19 15:31:09] |
| John - SC Support - Posts: 38786 |
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You are definitely having network issues, at least to our servers based on the following messages: DTC Client socket (1) | Connect event error. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond.
There is not a general issue to our servers, so this is something on your end. Refer to the information here: Data/Trading Service Connection and Symbol Issues: 1.2. Network Communication or Server Problem For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-19 15:31:32] |
| User394474 - Posts: 3 |
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It loaded like a 1 minute ago and its working now. Thanks for help.
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