Support Board
Date/Time: Fri, 22 Nov 2024 05:44:45 +0000
Need help, Can't connect to Rithmitic
View Count: 2314
| [2013-04-30 03:31:06] |
| lespaul - Posts: 5 |
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Rithmic service: Connecting. | 2013-04-29 23:27:36 Rithmic logging is enabled. Log file path: C:\SierraChart\Logs\Rithmic.log | 2013-04-29 23:27:36 Using Rithmic Production server. | 2013-04-29 23:27:36 Rithmic service - Error creating the main object. Error message: os error | 2013-04-29 23:28:51 Error connecting to Data or Trading service. For help with this issue, press the Send For Analysis button on this window. | 2013-04-29 23:28:51 To prevent further connection attempts, select File >> Disconnect. | 2013-04-29 23:28:51 Rithmic service: Disconnected. | 2013-04-29 23:28:51 |
| [2013-04-30 04:02:47] |
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Could you please Send us this file: C:\SierraChart\Logs\Rithmic.log.000 to support AT Sierra Chart.com. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-04-30 04:17:34] |
| lespaul - Posts: 5 |
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1367290679.263000 [1460] [5216] : R | API 5.7.0.3 : AdminName : Sierra Chart-967-@OPTIFG-VD5O-GNGZ-1460-1367290679.263000 1367291656.208000 [1164] [7748] : R | API 5.7.0.3 : The R | API log file has been opened. 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::envp : 0A3FFE74 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::envp[0] : MML_DMN_SRVR_ADDR=ritpz01001.01.rithmic.com:65000~ritpz01000.01.rithmic.com:65000~ritpz01001.01.rithmic.net:65000~ritpz01000.01.rithmic.net:65000~ritpz01001.01.theomne.net:65000~ritpz01000.01.theomne.net:65000~ritpz01001.01.theomne.com:65000~ritpz01000.01.theomne.com:65000 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::envp[1] : MML_DOMAIN_NAME=rithmic_prod_01_dmz_domain 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::envp[2] : MML_LIC_SRVR_ADDR=ritpz01000.01.rithmic.com:56000~ritpz01001.01.rithmic.com:56000~ritpz01000.01.rithmic.net:56000~ritpz01001.01.rithmic.net:56000~ritpz01000.01.theomne.net:56000~ritpz01001.01.theomne.net:56000~ritpz01000.01.theomne.com:56000~ritpz01001.01.theomne.com:56000 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::envp[3] : MML_LOC_BROK_ADDR=ritpz01000.01.rithmic.com:64100 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::envp[4] : MML_LOGGER_ADDR=ritpz01000.01.rithmic.com:45454 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::envp[5] : MML_LOG_TYPE=log_net 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::envp[6] : MML_SSL_CLNT_AUTH_FILE=C:\SierraChart\rim_ssl_cert_auth_params 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::envp[7] : MML_SSL_CLNT_CERT_FILE=C:\SierraChart\rim_ssl_client_params 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::envp[8] : MML_SSL_CLNT_KEY_FILE=C:\SierraChart\rim_ssl_client_private_key 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::envp[9] : USER=@OPTIFG-VD5O-GNGZ 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::sAppName : Sierra Chart 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::sAppVersion : 967 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::sAdmCnnctPt : dd_admin_sslc 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::pAdmCallbacks : 0113A60C 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : REngineParams::pContext : 00000000 1367291656.209000 [1164] [7748] : R | API 5.7.0.3 : AdminName : Sierra Chart-967-@OPTIFG-VD5O-GNGZ-1164-1367291656.209000 1367291753.214000 [1164] [7748] : R | API 5.7.0.3 : error (16) : os_init(). 1367291753.214000 [1164] [7748] : R | API 5.7.0.3 : error (1) : REngineImp::init(). 1367291753.214000 [1164] [7748] : R | API 5.7.0.3 : The R | API log file has been closed. 1367292289.587000 [8068] [520] : R | API 5.7.0.3 : The R | API log file has been opened. 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::envp : 032FFE74 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::envp[0] : MML_DMN_SRVR_ADDR=ritpz01001.01.rithmic.com:65000~ritpz01000.01.rithmic.com:65000~ritpz01001.01.rithmic.net:65000~ritpz01000.01.rithmic.net:65000~ritpz01001.01.theomne.net:65000~ritpz01000.01.theomne.net:65000~ritpz01001.01.theomne.com:65000~ritpz01000.01.theomne.com:65000 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::envp[1] : MML_DOMAIN_NAME=rithmic_prod_01_dmz_domain 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::envp[2] : MML_LIC_SRVR_ADDR=ritpz01000.01.rithmic.com:56000~ritpz01001.01.rithmic.com:56000~ritpz01000.01.rithmic.net:56000~ritpz01001.01.rithmic.net:56000~ritpz01000.01.theomne.net:56000~ritpz01001.01.theomne.net:56000~ritpz01000.01.theomne.com:56000~ritpz01001.01.theomne.com:56000 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::envp[3] : MML_LOC_BROK_ADDR=ritpz01000.01.rithmic.com:64100 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::envp[4] : MML_LOGGER_ADDR=ritpz01000.01.rithmic.com:45454 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::envp[5] : MML_LOG_TYPE=log_net 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::envp[6] : MML_SSL_CLNT_AUTH_FILE=C:\SierraChart\rim_ssl_cert_auth_params 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::envp[7] : MML_SSL_CLNT_CERT_FILE=C:\SierraChart\rim_ssl_client_params 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::envp[8] : MML_SSL_CLNT_KEY_FILE=C:\SierraChart\rim_ssl_client_private_key 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::envp[9] : USER=@OPTIFG-VD5O-GNGZ 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::sAppName : Sierra Chart 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::sAppVersion : 967 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::sAdmCnnctPt : dd_admin_sslc 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::pAdmCallbacks : 0283FD14 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : REngineParams::pContext : 00000000 1367292289.588000 [8068] [520] : R | API 5.7.0.3 : AdminName : Sierra Chart-967-@OPTIFG-VD5O-GNGZ-8068-1367292289.588000 1367292386.594000 [8068] [520] : R | API 5.7.0.3 : error (16) : os_init(). 1367292386.594000 [8068] [520] : R | API 5.7.0.3 : error (1) : REngineImp::init(). 1367292386.594000 [8068] [520] : R | API 5.7.0.3 : The R | API log file has been closed. 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : The R | API log file has been opened. 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::envp : 0321FE74 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::envp[0] : MML_DMN_SRVR_ADDR=ritpz01001.01.rithmic.com:65000~ritpz01000.01.rithmic.com:65000~ritpz01001.01.rithmic.net:65000~ritpz01000.01.rithmic.net:65000~ritpz01001.01.theomne.net:65000~ritpz01000.01.theomne.net:65000~ritpz01001.01.theomne.com:65000~ritpz01000.01.theomne.com:65000 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::envp[1] : MML_DOMAIN_NAME=rithmic_prod_01_dmz_domain 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::envp[2] : MML_LIC_SRVR_ADDR=ritpz01000.01.rithmic.com:56000~ritpz01001.01.rithmic.com:56000~ritpz01000.01.rithmic.net:56000~ritpz01001.01.rithmic.net:56000~ritpz01000.01.theomne.net:56000~ritpz01001.01.theomne.net:56000~ritpz01000.01.theomne.com:56000~ritpz01001.01.theomne.com:56000 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::envp[3] : MML_LOC_BROK_ADDR=ritpz01000.01.rithmic.com:64100 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::envp[4] : MML_LOGGER_ADDR=ritpz01000.01.rithmic.com:45454 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::envp[5] : MML_LOG_TYPE=log_net 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::envp[6] : MML_SSL_CLNT_AUTH_FILE=C:\SierraChart\rim_ssl_cert_auth_params 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::envp[7] : MML_SSL_CLNT_CERT_FILE=C:\SierraChart\rim_ssl_client_params 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::envp[8] : MML_SSL_CLNT_KEY_FILE=C:\SierraChart\rim_ssl_client_private_key 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::envp[9] : USER=@OPTIFG-VD5O-GNGZ 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::sAppName : Sierra Chart 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::sAppVersion : 967 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::sAdmCnnctPt : dd_admin_sslc 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::pAdmCallbacks : 0283FD14 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : REngineParams::pContext : 00000000 1367292456.492000 [8068] [6776] : R | API 5.7.0.3 : AdminName : Sierra Chart-967-@OPTIFG-VD5O-GNGZ-8068-1367292456.492000 1367292531.508000 [8068] [6776] : R | API 5.7.0.3 : error (16) : os_init(). 1367292531.508000 [8068] [6776] : R | API 5.7.0.3 : error (1) : REngineImp::init(). 1367292531.508000 [8068] [6776] : R | API 5.7.0.3 : The R | API log file has been closed. |
| [2013-04-30 08:34:10] |
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Thank you. We have contacted Rithmic about this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2013-05-01 00:28:01] |
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We are still waiting to hear from Rithmic on this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-05-01 08:37:27
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