Support Board
Date/Time: Wed, 19 Mar 2025 07:45:55 +0000
My DOM and Time & Sales data loads but Chart Data Doesn't
View Count: 350
| [2022-10-13 12:37:48] |
| User967921 - Posts: 7 |
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Hi, I have just subscribed to Denali data and my DOM and Time & Sales ES data loads but Chart Data Doesn't load. My chart is blank with a message saying "Waiting to Download Historical Data" however no data ever loads on my chart. Prior to using Denali I was using CQG via AMP Futures. How do I fix my chart so data loads? |
| [2022-10-13 14:26:11] |
| John - SC Support - Posts: 38782 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-13 16:17:23] |
| Sierra_Chart Engineering - Posts: 18841 |
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This may be the result of a lot of historical data which needs to be downloaded which is taking a lot of time. Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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