Support Board
Date/Time: Wed, 17 Sep 2025 07:37:22 +0000
My DOM and Time & Sales data loads but Chart Data Doesn't
View Count: 413
| [2022-10-13 12:37:48] |
| User967921 - Posts: 7 |
|
Hi, I have just subscribed to Denali data and my DOM and Time & Sales ES data loads but Chart Data Doesn't load. My chart is blank with a message saying "Waiting to Download Historical Data" however no data ever loads on my chart. Prior to using Denali I was using CQG via AMP Futures. How do I fix my chart so data loads? |
| [2022-10-13 14:26:11] |
| John - SC Support - Posts: 41850 |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-13 16:17:23] |
| Sierra_Chart Engineering - Posts: 20901 |
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This may be the result of a lot of historical data which needs to be downloaded which is taking a lot of time. Refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Improving Historical Intraday Data Downloading Performance Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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