Support Board
Date/Time: Wed, 19 Mar 2025 07:42:43 +0000
Chart shows nothing.
View Count: 344
| [2022-10-13 07:42:21] |
| Kamran Khalaji - Posts: 9 |
|
BTW, My trial is active but nothing shows up on the chart. It says " downloading historical data " but nothing ever shows up. How can it be fixed? |
| [2022-10-13 14:06:24] |
| John - SC Support - Posts: 38782 |
|
Make sure you have the correct symbols for your trading/data service. Open your chartbooks and select Edit >> Translate Symbols to Current Service to ensure they are correct. If that does not fix it, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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