Support Board
Date/Time: Wed, 19 Mar 2025 14:03:32 +0000
Data Feed
View Count: 392
| [2022-10-12 22:39:05] |
| User513220 - Posts: 10 |
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Hello, I was trying to activate data feed for CME bundle and CFE (VIX) Exchanges. However, I think I, mistakenly, opted for two systems for this month and next month's renewal. I only need activation for one system but I am not sure how to fix it so that I'm not charged for the extra system. Also, Do you offer ICE US data feed? Thank you for your assistance in advance. |
| [2022-10-13 13:39:36] |
| John - SC Support - Posts: 38786 |
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It looks like you figured out how to change it back to 1 system, as that is what you are currently set for at this time. Unfortunately, the exchanges do not give refunds, so we can not refund the cost of the second computer that you had activated. For what it is worth, you still have access to the data to two different computers at the same time through the rest of this month. We do not have ICE data. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-17 20:56:03] |
| Sierra_Chart Engineering - Posts: 18841 |
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For real time ICE data you need to use other supported services like CQG or IQ Feed.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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