Support Board
Date/Time: Wed, 19 Mar 2025 07:35:52 +0000
Charts not updating
View Count: 346
| [2022-10-11 03:44:25] |
| User953894 - Posts: 59 |
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I typically only use 1 computer but loaded a second PC with Sierra Charts. The charts load fine and provide current data as of when the instance was loaded but none of the charts update. The status bar in the upper left hand corner shows green as expected. I am using the Denali data feed. I checked my account status page and it correctly shows that I have 2 of 3 allowed systems active. Is there a reason that I am not receiving updated data? I expect to load and have live a 3rd PC later this week, so I want to resolve this problem for both machines. |
| [2022-10-11 09:10:26] |
| Sierra_Chart Engineering - Posts: 18840 |
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This is not applicable to the Denali Data Feed: I checked my account status page and it correctly shows that I have 2 of 3 allowed systems active.
Refer to: Denali Exchange Data Feed: Connections A third system will require a separate Sierra Chart account and that you pay an exchange fee on that account as well. So you will pay exchange fees three times if you need real-time data on all three computers at the same time. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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