Home >> Support Board

Support Board

Date/Time: Wed, 19 Mar 2025 14:07:09 +0000

How to Post a Message for Support

Unable to close sim trade

View Count: 590

[2022-10-10 15:57:32] #1 [Go To First Post]
User879924 - Posts: 50
Hi, I have an open trade in my sim account from a while ago that I was unaware that it was open. I have tried switching back to sim mode and flattening the trade but it will not let me. It is weird because it is a CME futures contract but with no month. I have attached some screen shots that will hopefully help you see the problem. Thanks


Screen Shot 2022-10-11 at 2.52.09 AM.png / V - Attached On 2022-10-10 15:57:12 UTC - Size: 2.25 KB - 110 views Screen Shot 2022-10-11 at 2.52.34 AM.png / V - Attached On 2022-10-10 15:57:19 UTC - Size: 6.97 KB - 108 views

[2022-10-11 12:07:30] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 18841
Exit from Sierra Chart. Go to the Sierra Chart installation folder, and delete the TradePositions.data file, then start Sierra Chart again. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-11 12:09:11

[2022-10-11 18:37:20] #3 [Go To First Post]
User879924 - Posts: 50
This did not fix the problem

[2022-10-11 20:45:15] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 18841
That does not make sense. Do you see this in a sub instance of Sierra Chart? Is the position cleared, when you do what we say but then it comes back again sometime after when you start Sierra Chart? Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-11 20:45:38

[2022-10-12 00:52:59] #5 [Go To First Post]
User879924 - Posts: 50
It occurs only in sub instance 2 and 3 not in 1. I have deleted all 3 of the TradePositions.data file a couple of times now as you requested. The positions are there as soon as I open up Sierra.


Screen Shot 2022-10-12 at 11.52.06 AM.png / V - Attached On 2022-10-12 00:52:50 UTC - Size: 9.88 KB - 113 views

[2022-10-14 08:45:03] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 18841
These are working orders in a sub instance. Cancel them: Trading Information Windows: Canceling Orders And clear the simulated trading activity with this command: Trade Menu: Clear Trade Simulation Orders & Data (Trade menu) Or you can selectively clear the activity: Trade Activity Log: Clearing Trade Activity Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-10-14 08:45:26

[2022-10-17 17:57:26] #7 [Go To First Post]
User879924 - Posts: 50
I have followed your advice in the 3 articles above and whilst it did clear the orders it did not clear the sim position. See screen shot.


Screen Shot 2022-10-18 at 4.54.59 AM.png / V - Attached On 2022-10-17 17:57:19 UTC - Size: 5.22 KB - 92 views

[2022-10-19 13:57:50] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 18841
To clear that simulated position in the sub instance you need to clear the Trade Activity order fills, in the main instance of Sierra Chart for that particular Symbol and Trade Account: Trade Activity Log: Clearing Trade Activity Data Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

To post a message in this thread, you need to log in with your Sierra Chart account: