Support Board
Date/Time: Wed, 19 Mar 2025 01:24:46 +0000
Realtime Data
View Count: 461
| [2022-10-03 01:03:03] |
| Sensei - Posts: 8 |
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Hello, I have a trading account for futures but my data is delayed.
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| [2022-10-03 10:08:34] |
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Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-10-03 15:31:55] |
| Sensei - Posts: 8 |
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Hello, the symbol is: ZBZ22_FUT_CME Software version: 2443 64-bit | 2022-10-03 11:28:44.206 Primary Thread ID: 8752 | 2022-10-03 11:28:44.206 Usage end date: 2022-11-02 | 2022-10-03 11:28:44.206 Enabled for: Advanced Features 2. | 2022-10-03 11:28:44.206 Enabled for: Sierra Chart Historical Data Service. | 2022-10-03 11:28:44.206 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-10-03 11:28:44.206 Enabled for: Delayed Denali Exchange Data Feed. | 2022-10-03 11:28:44.206 Enabled for exchange2: CME | 2022-10-03 11:28:44.206 Enabled for exchange2: fairx_exchange.data | 2022-10-03 11:28:44.206 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-10-03 11:28:44.206 Current selected Data/Trading service: Teton CME Order Routing | 2022-10-03 11:28:44.206 Custom symbol settings values: enabled | 2022-10-03 11:28:44.206 Chart Update Interval: 500 | 2022-10-03 11:28:44.206 Intraday Data Storage Time Unit: 0 | 2022-10-03 11:28:44.206 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-10-03 11:28:44.206 2022-10-03 15:28:44 Local computer time in UTC | 2022-10-03 11:28:44.206 2022-10-03 11:28:44 Local computer time in SC Time Zone | 2022-10-03 11:28:44.206 2022-10-03 15:00:09 Server time in UTC | 2022-10-03 11:28:44.206 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-10-03 11:28:44.206 Program path: C:\SierraChart\ | 2022-10-03 11:28:44.207 Data Files path: C:\SierraChart\Data\ | 2022-10-03 11:28:44.207 OS Version Number: 10.0 | 2022-10-03 11:28:44.207 Locale Setting: C | 2022-10-03 11:28:44.207 DLLs: delta_64 (1).dll, delta_64 (2).dll, delta_64.dll, TicinoMathV3.0.dll, TicinoMathV3.0_2151.dll, TicinoMathV3.0_2151_64.dll, TicinoMathV3.0_64.dll, TicinoSuite_64.dll, UserContributedStudies_64.dll, VolMultButtons_15_64 (1).dll, VolMultiplier_64.dll, VolMultiplier_64_1.dll | 2022-10-03 11:28:44.209 Allowed protected custom studies: TicinoSuite | 2022-10-03 11:28:44.209 Crash reporter started: true | 2022-10-03 11:28:44.209 File >> Disconnect selected. | 2022-10-03 11:28:51.710 Teton CME Order Routing | Waiting for socket receive thread to end | 2022-10-03 11:28:51.716 DTC Client socket (1) | CloseSocket call. | 2022-10-03 11:28:51.716 SC DTC Delayed Exchange Data | Waiting for socket receive thread to end | 2022-10-03 11:28:51.716 DTC Client socket (1) | Shutdown started. Waiting for graceful close. | 2022-10-03 11:28:51.716 DTC Client socket (2) | CloseSocket call. | 2022-10-03 11:28:51.716 SC DTC Delayed Exchange Data | Disconnected from the server. | 2022-10-03 11:28:51.716 Teton CME Order Routing | Disconnected. | 2022-10-03 11:28:51.716 DTC Client socket (2) | Shutdown started. Waiting for graceful close. | 2022-10-03 11:28:51.716 DTC Client socket (1) | Socket gracefully closed by remote side. | 2022-10-03 11:28:51.765 DTC Client socket (1) | Closed. | 2022-10-03 11:28:51.765 DTC Client socket (2) | Socket gracefully closed by remote side. | 2022-10-03 11:28:51.798 DTC Client socket (2) | Closed. | 2022-10-03 11:28:51.798 Teton CME Order Routing | Firm: IronBeam | 2022-10-03 11:29:15.609 Teton CME Order Routing | Connecting to the server futurestrading10.sierracharts.com. Port 11085 | 2022-10-03 11:29:15.609 DTC Client socket (1) | Creating socket. Using TLS 1.2. | 2022-10-03 11:29:15.609 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-10-03 11:29:15.609 DTC Client socket (1) | Connecting to IP: 208.185.224.129. | 2022-10-03 11:29:15.609 Teton CME Order Routing | Network connection to server complete. | 2022-10-03 11:29:15.660 Teton CME Order Routing | Starting socket receive thread. | 2022-10-03 11:29:15.660 Teton CME Order Routing | Sending encoding request to server: Binary VLS. Compression: none | 2022-10-03 11:29:15.660 Teton CME Order Routing | Setting DTC encoding to Binary VLS | 2022-10-03 11:29:15.821 Teton CME Order Routing | Sending logon request message. | 2022-10-03 11:29:15.821 Teton CME Order Routing | Received logon response. | 2022-10-03 11:29:16.370 Teton CME Order Routing | Server Name: SC DTC Server. Build=43649. | 2022-10-03 11:29:16.370 Teton CME Order Routing | Server protocol version: 8. Client protocol version: 8 | 2022-10-03 11:29:16.370 Teton CME Order Routing | Successfully connected. Connected to SC DTC Protocol server. Service=cme_ilink.trading|SymbolSettings=cme_ilink_live.trading. | 2022-10-03 11:29:16.370 Teton CME Order Routing | Trading is supported. | 2022-10-03 11:29:16.370 Teton CME Order Routing | Order cancel and replace is supported. | 2022-10-03 11:29:16.370 Teton CME Order Routing | OCO Orders supported. | 2022-10-03 11:29:16.370 Teton CME Order Routing | Bracket Orders supported. | 2022-10-03 11:29:16.370 Teton CME Order Routing | Connected to server complete. | 2022-10-03 11:29:16.370 Triggering next historical data download in queue. | 2022-10-03 11:29:16.371 Triggering next historical data download in queue. | 2022-10-03 11:29:16.371 Triggering next historical data download in queue. | 2022-10-03 11:29:16.371 Triggering next historical data download in queue. | 2022-10-03 11:29:16.371 Updated verified funded futures trading account ending date to: 2022-11-02 15:29:16 | 2022-10-03 11:29:16.372 Teton CME Order Routing | Performing query for most recent Order Activity Date-Time. | 2022-10-03 11:29:16.404 No download requests in the queue to start downloads for. | 2022-10-03 11:29:16.404 No download requests in the queue to start downloads for. | 2022-10-03 11:29:16.404 No download requests in the queue to start downloads for. | 2022-10-03 11:29:16.404 No download requests in the queue to start downloads for. | 2022-10-03 11:29:16.404 Teton CME Order Routing | Requesting historical order activity from server. Start date-time UTC: 2022-10-03 00:50:06.215267 | 2022-10-03 11:29:16.405 Updated verified funded futures trading account ending date to: 2022-11-02 15:29:16 | 2022-10-03 11:29:16.459 Teton CME Order Routing | Received final trade activity snapshot. Count=1. No data. TradeAccount=23048700 | 2022-10-03 11:29:16.460 Mapping ZBZ22_FUT_CME to ZBZ22. Service code: cbot | 2022-10-03 11:29:16.481 Using symbol data fast lookup vector | 2022-10-03 11:29:16.481 SC DTC Delayed Exchange Data | Starting real-time market data updates for: ZBZ22_FUT_CME (ZBZ22). ID: 1 Service code: cbot | 2022-10-03 11:29:16.481 SC DTC Delayed Exchange Data | Connecting to the server ds26.sierracharts.com. Port 10043 | 2022-10-03 11:29:16.481 SC DTC Delayed Exchange Data | Requesting security definition data for: ZBZ22_FUT_CME (ZBZ22). ID: 1 | 2022-10-03 11:29:16.481 Added historical Intraday data request for ZBZ22_FUT_CME to the queue. | 2022-10-03 11:29:16.482 Intraday data recording state for symbol ZBZ22_FUT_CME is set to download 'Pending'. | 2022-10-03 11:29:16.482 Triggering next historical data download in queue. | 2022-10-03 11:29:16.482 Delaying start of download for ZBZ22_FUT_CME. | 2022-10-03 11:29:16.492 DTC Client socket (2) | Creating socket. | 2022-10-03 11:29:16.539 DTC Client socket (2) | New receive buffer size: 5242880 | 2022-10-03 11:29:16.539 DTC Client socket (2) | Connecting to IP: 142.215.18.107. | 2022-10-03 11:29:16.539 SC DTC Delayed Exchange Data | Network connection to server complete. | 2022-10-03 11:29:16.590 SC DTC Delayed Exchange Data | Starting socket receive thread. | 2022-10-03 11:29:16.590 SC DTC Delayed Exchange Data | Sending encoding request to server: Binary VLS. Compression: standard | 2022-10-03 11:29:16.590 SC DTC Delayed Exchange Data | Setting DTC encoding to Binary VLS | 2022-10-03 11:29:16.672 SC DTC Delayed Exchange Data | Sending logon request message. | 2022-10-03 11:29:16.672 SC DTC Delayed Exchange Data | Received logon response. | 2022-10-03 11:29:17.354 SC DTC Delayed Exchange Data | Server Name: SC Realtime Server. | 2022-10-03 11:29:17.354 SC DTC Delayed Exchange Data | Server protocol version: 8. Client protocol version: 8 | 2022-10-03 11:29:17.354 SC DTC Delayed Exchange Data | Successfully connected. | 2022-10-03 11:29:17.354 SC DTC Delayed Exchange Data | Trading is not supported. | 2022-10-03 11:29:17.354 SC DTC Delayed Exchange Data | Restarting real-time data updates for symbol: ZBZ22_FUT_CME -> ZBZ22 | 2022-10-03 11:29:17.355 SC DTC Delayed Exchange Data | Received security definition for symbol ZBZ22_FUT_CME | 2022-10-03 11:29:17.511 HD Request # 21 | Downloading Intraday chart data for ZBZ22_FUT_CME to the file ZBZ22_FUT_CME.scid. Service: cbot | 2022-10-03 11:29:22.761 HD Request # 21 | Download start date-time: 2022-10-03 11:18:37.000000. File last date-time: 2022-10-03 11:18:37.838007 | 2022-10-03 11:29:22.761 HD Request # 21 | Using server: ds21.sierracharts.com port 10150 | 2022-10-03 11:29:22.761 Socket (3) | Creating socket. | 2022-10-03 11:29:22.762 Socket (3) | New receive buffer size: 5242880 | 2022-10-03 11:29:22.762 Socket (3) | Connecting to IP: 216.1.90.129. | 2022-10-03 11:29:22.762 HD Request # 21 | Setting DTC encoding to Binary VLS | 2022-10-03 11:29:22.877 HD Request # 21 | Sending historical data logon request message. | 2022-10-03 11:29:22.877 HD Request # 21 | Requesting Intraday data. Start date-time: 2022-10-03 11:18:37. Record interval: 0. Symbol: ZBZ22 | 2022-10-03 11:29:23.417 HD Request # 21 | Decompressing data. | 2022-10-03 11:29:23.477 HD Request # 21 | Receiving Intraday data for ZBZ22_FUT_CME starting at 2022-10-03 11:18:37.838000 | 2022-10-03 11:29:23.478 Socket (3) | CloseSocket call. | 2022-10-03 11:29:23.480 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-10-03 11:29:23.480 Historical data download thread signaled to stop. | 2022-10-03 11:29:23.480 HD Request # 21 | Timestamp of first Intraday data file record written: 2022-10-03 11:18:43.046000. | 2022-10-03 11:29:23.480 HD Request # 21 | Received 228 Intraday data records from 2022-10-03 11:18:37.838000 to 2022-10-03 11:19:22.991000 (45.2 seconds) and wrote 220 records for ZBZ22_FUT_CME | 2022-10-03 11:29:23.481 HD Request # 21 | Add time&sales data | Remembered last file record date-time: 2022-10-03 15:19:22.991000 | 2022-10-03 11:29:23.488 HD Request # 21 | Completion time: 1s. | 2022-10-03 11:29:23.488 HD Request # 21 | Intraday data download complete for ZBZ22_FUT_CME. Unique request ID: 21 | 2022-10-03 11:29:23.488 Removing historical data download ID 21. | 2022-10-03 11:29:23.488 Real-time Intraday chart data file updates started for ZBZ22_FUT_CME | 2022-10-03 11:29:23.488 Intraday chart data file opened for ZBZ22_FUT_CME | 2022-10-03 11:29:23.488 HD Request # 21 | Enabling Intraday chart updating for symbol. | 2022-10-03 11:29:23.488 Triggering next historical data download in queue. | 2022-10-03 11:29:23.488 No download requests in the queue to start downloads for. | 2022-10-03 11:29:23.488 Opened cached Intraday file: C:\SierraChart\Data\ZBZ22_FUT_CME.scid. Thread ID: 2128 | 2022-10-03 11:29:23.501 Socket (3) | Socket gracefully closed by remote side. | 2022-10-03 11:29:23.537 Socket (3) | Closed. | 2022-10-03 11:29:23.537 Chart #18 has tagged chart #8 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.614 Chart #23 has tagged chart #17 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.657 Chart #23 has tagged chart #21 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.657 Chart #26 has tagged chart #23 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.666 ZBZ22_FUT_CME[M] 4/32 Range #17 | Performing a full recalculation because it has been tagged. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.674 Chart #17 has tagged chart #21 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.677 ZBZ22_FUT_CME [C][M] 4/32 Range #21 | Performing a full recalculation because it has been tagged. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.677 Chart #21 has tagged chart #17 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.681 ZBZ22_FUT_CME [C][M] 30 Min #8 | Performing a full recalculation because it has been tagged. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.731 Chart #8 has tagged chart #21 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:23.735 ZBZ22_FUT_CME[M] 1 Day #23 | Performing a full recalculation because it has been tagged. Chartbook: TESTZB.Cht | 2022-10-03 11:29:24.074 Chart #23 has tagged chart #17 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:24.075 Chart #23 has tagged chart #21 for full recalculation. Chartbook: TESTZB.Cht | 2022-10-03 11:29:24.075 ZBZ22_FUT_CME[M] 4/32 Range #17 | Performing a full recalculation because it has been tagged. Chartbook: TESTZB.Cht | 2022-10-03 11:29:24.168 ZBZ22_FUT_CME [C][M] 4/32 Range #21 | Performing a full recalculation because it has been tagged. Chartbook: TESTZB.Cht | 2022-10-03 11:29:24.185 |
| [2022-10-03 17:45:45] |
| John - SC Support - Posts: 38782 |
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You are getting delayed data for the charts with the symbol ZBZ22_FUT_CME as this particular instrument is traded on the CBOT exchange and you only have CME exchange active. To get real-time data for this instrument you will need to change your exchange selections at the following link: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges Depending on your needs, you may just want to add the CBOT non-professional top-of-book exchange or the CBOT with Market Depth for nonprofessional Trading accounts exchange. But if you need data from at least 3 exchanges within the CME Group with Market Depth data, then you should deactivate the current exchange and then activate the Full CME Group (CME, CBOT, COMEX, NYMEX) with Market Depth for nonprofessional Trading accounts. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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