Support Board
Date/Time: Tue, 26 Nov 2024 16:50:22 +0000
No real time data for stocks
View Count: 1195
| [2014-05-19 15:57:42] |
| ync35077 - Posts: 11 |
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Hi, I just activated U.S. Equities real time data, downloaded the latest version (1139) and accepted the exchange agreement. Now, when I open a daily chart of any stock, the price is not getting updated in real time. Is there any other configuration that I am missing? I am connected to IB TWS and my trading service is set to IB. Thanks. |
| [2014-05-19 16:27:37] |
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Checking on this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 16:30:19] |
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Give us one of the exact symbols you are using.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 16:33:56] |
| ync35077 - Posts: 11 |
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For ex: aapl, rig. When I load the data, it looks like the data is correct at the moment. It does not get updated after that though. I am on a daily chart.
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| [2014-05-19 17:24:28] |
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We noticed a problem with delayed historical data and have corrected that. One of the servers is also not delivering a complete real-time stock data stream and that server has been disabled from sending stock data. We are now going to be testing the data feed when using Interactive Brokers. We did run a test previously and it did work properly. Another thing you can do is in Sierra Chart is set the Service to "SC Exchange Data". See if that makes a difference. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 17:31:33] |
| ync35077 - Posts: 11 |
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It did not make any difference when I changed the service to 'SC exchange data'. Also, I cannot use 'SC exchange data' for CME data.
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| [2014-05-19 17:36:49] |
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We have tested the Sierra Chart Exchange Data feed with Interactive Brokers and we are receiving real-time stock data: http://www.sierrachart.com/image.php?l=1400520917242.png Restart Sierra Chart, open one stock chart and provide a copy of the Message Log, by following these instructions: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 18:19:40] |
| ync35077 - Posts: 11 |
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Software version: 1139 | 2014-05-19 13:16:04 Usage end date: 2014-05-27 | 2014-05-19 13:16:04 Enabled for: Advanced Features. | 2014-05-19 13:16:04 Enabled for: Advanced Features 2. | 2014-05-19 13:16:04 Enabled for: Sierra Chart Historical Data Service. | 2014-05-19 13:16:04 Enabled for: Sierra Chart Real-Time Exchange Data Feed. | 2014-05-19 13:16:04 Enabled for: CME, CBOT, NYMEX, COMEX exchanges. | 2014-05-19 13:16:04 Enabled for: US EQUITIES exchanges. | 2014-05-19 13:16:04 Received 1 data feed usernames. | 2014-05-19 13:16:04 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-19 13:16:04 Active service: Interactive Brokers | 2014-05-19 13:16:04 Time Zone: -05:00:00 (CST-06CDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-05-19 13:16:04 2014-05-19 13:16:04 Local computer clock time | 2014-05-19 13:16:04 2014-05-19 18:16:04 GMT time | 2014-05-19 13:16:04 2014-05-19 13:16:04 Time zone adjusted time | 2014-05-19 13:16:04 Time difference to server time: 1 seconds. | 2014-05-19 13:16:04 Program path: C:\SierraChart\ | 2014-05-19 13:16:04 Data Files path: C:\SierraChart\Data\ | 2014-05-19 13:16:04 OS Version Number: 6.2 | 2014-05-19 13:16:04 Checking for new symbol settings for ib | 2014-05-19 13:16:04 Symbol settings are up-to-date for ib | 2014-05-19 13:16:04 Interactive Brokers: Connecting to 127.0.0.1:7496 | 2014-05-19 13:16:09 The network socket is connected. | 2014-05-19 13:16:09 Socket connected to TWS. Sending client version: 62. Waiting for acceptance. | 2014-05-19 13:16:09 TWS server version: 71 | 2014-05-19 13:16:09 IB: Connected. Waiting for account information. | 2014-05-19 13:16:09 IB Account information received. | 2014-05-19 13:16:09 Connected to IB Live account. | 2014-05-19 13:16:09 Interactive Brokers: Requesting Trade Positions for account: U457576 | 2014-05-19 13:16:09 Next valid order ID: 4 | 2014-05-19 13:16:09 Message from IB: Market data farm connection is OK:usfuture. IB Error Code: 2104. Request ID: -1. | 2014-05-19 13:16:09 Message from IB: Market data farm connection is OK:usfarm. IB Error Code: 2104. Request ID: -1. | 2014-05-19 13:16:09 Message from IB: HMDS data farm connection is OK:ilhmds. IB Error Code: 2106. Request ID: -1. | 2014-05-19 13:16:09 Message from IB: HMDS data farm connection is OK:ushmds. IB Error Code: 2106. Request ID: -1. | 2014-05-19 13:16:09 Next valid order ID: 4 | 2014-05-19 13:16:09 IB Account information received. | 2014-05-19 13:16:09 Connected to IB Live account. | 2014-05-19 13:16:09 Interactive Brokers: Received Trade Positions download end message for account U457576 | 2014-05-19 13:16:09 IB: Requesting historical order fills for account U457576 | 2014-05-19 13:16:14 Interactive Brokers: Received Open orders end message. | 2014-05-19 13:16:14 Mapping AAPL to AAPL. Service code: equities.us | 2014-05-19 13:16:15 SC Exchange Data - Starting real-time market data updates for: AAPL | 2014-05-19 13:16:15 Using username 0 | 2014-05-19 13:16:15 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 10047 | 2014-05-19 13:16:15 HD Request # 2 - Downloading Historical Daily chart data for AAPL. Starting date: 2014-05-16. Service: ib | 2014-05-19 13:16:15 HD Request # 2 - Using user Barchart Historical data account. | 2014-05-19 13:16:15 HD Request # 2 - Requesting historical Daily data for AAPL starting at 2014-05-15 | 2014-05-19 13:16:15 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-19 13:16:15 HD Request # 2 - Receiving historical Daily data for AAPL starting at 2014-05-15 | 2014-05-19 13:16:15 Writing historical Daily data for AAPL to the file AAPL.dly | 2014-05-19 13:16:15 HD Request # 2 - Received 3 records from 2014-05-15 00:00:00 to 2014-05-19 00:00:00 (5.0 days) and wrote 2 records for AAPL | 2014-05-19 13:16:15 HD Request # 2 - Daily download COMPLETE for AAPL. Completion time: 0s | 2014-05-19 13:16:15 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-05-19 13:16:36 Socket has been shutdown and closed. | 2014-05-19 13:16:36 SC Exchange Data: Disconnected from the server. | 2014-05-19 13:16:36 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-19 13:16:36 Using username 0 | 2014-05-19 13:16:38 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 10047 | 2014-05-19 13:16:38 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-19 13:16:38 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-05-19 13:16:59 Socket has been shutdown and closed. | 2014-05-19 13:16:59 SC Exchange Data: Disconnected from the server. | 2014-05-19 13:16:59 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-19 13:16:59 Using username 0 | 2014-05-19 13:17:01 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 10047 | 2014-05-19 13:17:01 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-19 13:17:01 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-05-19 13:17:22 Socket has been shutdown and closed. | 2014-05-19 13:17:22 SC Exchange Data: Disconnected from the server. | 2014-05-19 13:17:22 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-19 13:17:22 Using username 0 | 2014-05-19 13:17:24 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 10047 | 2014-05-19 13:17:24 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-19 13:17:24 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-05-19 13:17:45 Socket has been shutdown and closed. | 2014-05-19 13:17:45 SC Exchange Data: Disconnected from the server. | 2014-05-19 13:17:45 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-19 13:17:45 Using username 0 | 2014-05-19 13:17:47 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 10047 | 2014-05-19 13:17:47 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-19 13:17:47 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-05-19 13:18:08 Socket has been shutdown and closed. | 2014-05-19 13:18:08 SC Exchange Data: Disconnected from the server. | 2014-05-19 13:18:08 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-19 13:18:08 Using username 0 | 2014-05-19 13:18:10 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 10047 | 2014-05-19 13:18:10 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-19 13:18:10 Mapping RIG to RIG. Service code: equities.us | 2014-05-19 13:18:25 SC Exchange Data - Starting real-time market data updates for: RIG | 2014-05-19 13:18:25 HD Request # 3 - Downloading Historical Daily chart data for RIG. Starting date: 2014-05-16. Service: ib | 2014-05-19 13:18:25 HD Request # 3 - Using user Barchart Historical data account. | 2014-05-19 13:18:25 HD Request # 3 - Requesting historical Daily data for RIG starting at 2014-05-15 | 2014-05-19 13:18:25 HD Request # 3 - Receiving historical Daily data for RIG starting at 2014-05-15 | 2014-05-19 13:18:25 Writing historical Daily data for RIG to the file RIG.dly | 2014-05-19 13:18:25 HD Request # 3 - Received 3 records from 2014-05-15 00:00:00 to 2014-05-19 00:00:00 (5.0 days) and wrote 2 records for RIG | 2014-05-19 13:18:25 HD Request # 3 - Daily download COMPLETE for RIG. Completion time: 0s | 2014-05-19 13:18:25 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-05-19 13:18:31 Socket has been shutdown and closed. | 2014-05-19 13:18:31 SC Exchange Data: Disconnected from the server. | 2014-05-19 13:18:31 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-19 13:18:31 Using username 0 | 2014-05-19 13:18:33 SC Exchange Data: Connecting to the server scdf1.sierracharts.com. Port 10047 | 2014-05-19 13:18:33 Resolved address ds6.sierracharts.com to IP 8.18.161.131 | 2014-05-19 13:18:33 Error received in OnConnect while connecting. Windows error code 10060: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond. | 2014-05-19 13:18:54 Socket has been shutdown and closed. | 2014-05-19 13:18:54 SC Exchange Data: Disconnected from the server. | 2014-05-19 13:18:54 SC Exchange Data: Data feed disconnected. Will reconnect. | 2014-05-19 13:18:54 Using username 0 | 2014-05-19 13:18:56 SC Exchange Data: Connecting to the server scdf2.sierracharts.com. Port 10047 | 2014-05-19 13:18:56 Resolved address ds7.sierracharts.com to IP 8.18.161.133 | 2014-05-19 13:18:56 |
| [2014-05-19 18:32:51] |
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Thank you for this. We see what the problem is. Please allow about two hours for this to get resolved. It is a firewall issue on the server side issue. We had not noticed it because we are allowed through the firewall but other users are not. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 19:29:39] |
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We are now told the firewall is allowing connections through. You should be getting the real-time stock data now. We recommend selecting File >> Disconnect and File >> Connect to Data Feed to ensure a quick connection to the server without any delay. Please confirm you are receiving real-time data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 19:45:50] |
| ync35077 - Posts: 11 |
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I am receiving real time data now. Thanks for your help.
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| [2014-05-19 19:54:18] |
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OK good.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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