Home >> Support Board

Support Board

Date/Time: Wed, 19 Mar 2025 01:34:16 +0000

How to Post a Message for Support

my chart is not moving anymore

View Count: 441

[2022-09-29 15:14:24] #1 [Go To First Post]
User721434 - Posts: 11
Hello, my chart is not moving anymore, the order book is also empty, nothing is moving. Already deleted the SCID data in the data folder, reloaded everything. It loads historical data, but that's it. My Denali feed goes until 09/30.

[2022-09-29 15:55:26] #2 [Go To First Post]
John - SC Support - Posts: 38782
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-29 17:12:40] #3 [Go To First Post]
User721434 - Posts: 11
Software version: 2419 64-bit \| 2022-09-29 19:09:39.045 Primary Thread ID: 1608 \| 2022-09-29 19:09:39.045 Usage end date: 2023-01-14 \| 2022-09-29 19:09:39.045 Enabled for: Advanced Features 2. \| 2022-09-29 19:09:39.045 Enabled for: Sierra Chart Historical Data Service. \| 2022-09-29 19:09:39.045 Enabled for: Denali Real-Time Exchange Data Feed. \| 2022-09-29 19:09:39.045 Enabled for: Delayed Denali Exchange Data Feed. \| 2022-09-29 19:09:39.045 Enabled for exchange2: CME (Trading Account Required) \| 2022-09-29 19:09:39.045 Enabled for exchange2: CBOT (Trading Account Required) \| 2022-09-29 19:09:39.045 Enabled for exchange2: COMEX (Trading Account Required) \| 2022-09-29 19:09:39.045 Enabled for exchange2: NYMEX (Trading Account Required) \| 2022-09-29 19:09:39.045 Enabled for exchange2: fairx_exchange.data \| 2022-09-29 19:09:39.045 Allow Support for Sierra Chart Data Feeds is enabled. \| 2022-09-29 19:09:39.045 Current selected Data/Trading service: SC Data - All Services \| 2022-09-29 19:09:39.045 Custom symbol settings values: enabled \| 2022-09-29 19:09:39.045 Chart Update Interval: 500 \| 2022-09-29 19:09:39.045 Intraday Data Storage Time Unit: 0 \| 2022-09-29 19:09:39.045 Time Zone: +02:00:00 (CET+01CEST+01,M3.5.0/02:00,M10.5.0/03:00) \| 2022-09-29 19:09:39.045 2022-09-29 17:09:39 Local computer time in UTC \| 2022-09-29 19:09:39.045 2022-09-29 19:09:39 Local computer time in SC Time Zone \| 2022-09-29 19:09:39.045 2022-09-29 16:46:14 Server time in UTC \| 2022-09-29 19:09:39.045 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2022-09-29 19:09:39.045 Program path: C:\SierraChart\ \| 2022-09-29 19:09:39.045 Data Files path: C:\SierraChart\Data\ \| 2022-09-29 19:09:39.045 OS Version Number: 10.0 \| 2022-09-29 19:09:39.045 Locale Setting: C \| 2022-09-29 19:09:39.045 DLLs: DelDivatBar_1_64.dll, GomMPPro_64.dll, GomOrderFlowPro_64.dll, MKStudies_64.dll, TradingStudiesByMatze_64.dll, TradingStudiesByMatze_Gunnar_64.dll, UserContributedStudies_64.dll, Zyp Free by Zyp_64.dll, Zyp OrderFlow by Zdislav_64.dll, Zyp Trade_Your_Plan_64.dll \| 2022-09-29 19:09:39.045 Allowed protected custom studies: GomMPPro, MKStudies, TradingStudiesByMatze, TSbyMatze_C1, zyp_app \| 2022-09-29 19:09:39.045 Crash reporter started: true \| 2022-09-29 19:09:39.045 ESZ22-CME 1 Min #1 \| Reloading chart. \| 2022-09-29 19:09:50.591 SC Data - All Services \| Connecting to the server ds21.sierracharts.com. Port 443 \| 2022-09-29 19:09:50.827 DTC Client socket (1) \| Creating socket. \| 2022-09-29 19:09:50.827 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2022-09-29 19:09:50.827 DTC Client socket (1) \| Connecting to IP: 216.1.90.129. \| 2022-09-29 19:09:50.827 HD Request # 5 \| Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme \| 2022-09-29 19:09:50.887 HD Request # 5 \| Download start date-time: 2022-09-29 19:08:20.000000. File last date-time: 2022-09-29 19:08:20.263000 \| 2022-09-29 19:09:50.887 HD Request # 5 \| Using server: ds21.sierracharts.com port 10150 \| 2022-09-29 19:09:50.887 Socket (2) \| Creating socket. \| 2022-09-29 19:09:50.887 Socket (2) \| New receive buffer size: 5242880 \| 2022-09-29 19:09:50.887 Socket (2) \| Connecting to IP: 216.1.90.129. \| 2022-09-29 19:09:50.887 SC Data - All Services \| Network connection to server complete. \| 2022-09-29 19:09:50.960 SC Data - All Services \| Starting socket receive thread. \| 2022-09-29 19:09:50.960 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2022-09-29 19:09:50.960 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2022-09-29 19:09:51.120 SC Data - All Services \| Sending logon request message. \| 2022-09-29 19:09:51.120 HD Request # 5 \| Setting DTC encoding to Binary VLS \| 2022-09-29 19:09:51.171 HD Request # 5 \| Sending historical data logon request message. \| 2022-09-29 19:09:51.171 HD Request # 5 \| Requesting Intraday data. Start date-time: 2022-09-29 19:08:20. Record interval: 0. Symbol: ESZ22 \| 2022-09-29 19:09:51.823 SC Data - All Services \| Received logon response. \| 2022-09-29 19:09:51.855 SC Data - All Services \| Server Name: RealTime Server. \| 2022-09-29 19:09:51.855 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2022-09-29 19:09:51.855 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2022-09-29 19:09:51.855 SC Data - All Services \| Waiting for socket receive thread to end \| 2022-09-29 19:09:51.855 DTC Client socket (1) \| CloseSocket call. \| 2022-09-29 19:09:51.855 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2022-09-29 19:09:51.855 SC Data - All Services \| Disconnected from the server. \| 2022-09-29 19:09:51.855 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2022-09-29 19:09:51.855 HD Request # 5 \| Decompressing data. \| 2022-09-29 19:09:51.959 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2022-09-29 19:09:51.988 DTC Client socket (1) \| Closed. \| 2022-09-29 19:09:51.988 HD Request # 5 \| Receiving Intraday data for ESZ22-CME starting at 2022-09-29 19:08:20.160000 \| 2022-09-29 19:09:52.094 Socket (2) \| CloseSocket call. \| 2022-09-29 19:09:52.095 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2022-09-29 19:09:52.095 Historical data download thread signaled to stop. \| 2022-09-29 19:09:52.095 HD Request # 5 \| Timestamp of first Intraday data file record written: 2022-09-29 19:08:20.945000. \| 2022-09-29 19:09:52.096 HD Request # 5 \| Received 2813 Intraday data records from 2022-09-29 19:08:20.160000 to 2022-09-29 19:09:49.452005 (89.3 seconds) and wrote 2809 records for ESZ22-CME \| 2022-09-29 19:09:52.096 HD Request # 5 \| Add time&sales data \| Remembered last file record date-time: 2022-09-29 17:09:49.452005 \| 2022-09-29 19:09:52.101 HD Request # 5 \| Completion time: 2s. \| 2022-09-29 19:09:52.101 HD Request # 5 \| Intraday data download complete for ESZ22-CME. Unique request ID: 5 \| 2022-09-29 19:09:52.101 Removing historical data download ID 5. \| 2022-09-29 19:09:52.101 Real-time Intraday chart data file updates started for ESZ22-CME \| 2022-09-29 19:09:52.101 Intraday chart data file opened for ESZ22-CME \| 2022-09-29 19:09:52.101 HD Request # 5 \| Enabling Intraday chart updating for symbol. \| 2022-09-29 19:09:52.101 Triggering next historical data download in queue. \| 2022-09-29 19:09:52.101 No download requests in the queue to start downloads for. \| 2022-09-29 19:09:52.101 Socket (2) \| Socket gracefully closed by remote side. \| 2022-09-29 19:09:52.229 Socket (2) \| Closed. \| 2022-09-29 19:09:52.229 File >> Disconnect selected. \| 2022-09-29 19:10:01.694 DTC Client socket (0) \| CloseSocket call. \| 2022-09-29 19:10:01.694 SC Data - All Services \| Disconnected from the server. \| 2022-09-29 19:10:01.694 SC Data - All Services \| Disconnected. \| 2022-09-29 19:10:01.694 SC Data - All Services \| Connected to server complete. \| 2022-09-29 19:10:18.765 Triggering next historical data download in queue. \| 2022-09-29 19:10:18.765 Triggering next historical data download in queue. \| 2022-09-29 19:10:18.765 Triggering next historical data download in queue. \| 2022-09-29 19:10:18.765 Triggering next historical data download in queue. \| 2022-09-29 19:10:18.765 No download requests in the queue to start downloads for. \| 2022-09-29 19:10:18.765 No download requests in the queue to start downloads for. \| 2022-09-29 19:10:18.765 No download requests in the queue to start downloads for. \| 2022-09-29 19:10:18.765 No download requests in the queue to start downloads for. \| 2022-09-29 19:10:18.765 Mapping ESZ22-CME to ESZ22. Service code: cme \| 2022-09-29 19:10:19.090 Using symbol data fast lookup vector \| 2022-09-29 19:10:19.090 SC Data - All Services \| Starting real-time market data updates for: ESZ22-CME (ESZ22). ID: 1 Service code: cme \| 2022-09-29 19:10:19.091 SC Data - All Services \| Connecting to the server ds23.sierracharts.com. Port 10048 \| 2022-09-29 19:10:19.091 SC Data - All Services \| Requesting security definition data for: ESZ22-CME (ESZ22). ID: 1 \| 2022-09-29 19:10:19.091 Added historical Intraday data request for ESZ22-CME to the queue. \| 2022-09-29 19:10:19.091 Intraday data recording state for symbol ESZ22-CME is set to download 'Pending'. \| 2022-09-29 19:10:19.091 Triggering next historical data download in queue. \| 2022-09-29 19:10:19.091 DTC Client socket (1) \| Creating socket. \| 2022-09-29 19:10:19.091 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2022-09-29 19:10:19.091 DTC Client socket (1) \| Connecting to IP: 216.1.90.130. \| 2022-09-29 19:10:19.091 Delaying start of download for ESZ22-CME. \| 2022-09-29 19:10:19.093 SC Data - All Services \| Network connection to server complete. \| 2022-09-29 19:10:19.227 SC Data - All Services \| Starting socket receive thread. \| 2022-09-29 19:10:19.227 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2022-09-29 19:10:19.227 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2022-09-29 19:10:19.374 SC Data - All Services \| Sending logon request message. \| 2022-09-29 19:10:19.374 SC Data - All Services \| Received logon response. \| 2022-09-29 19:10:20.107 SC Data - All Services \| Server Name: RealTime Server. \| 2022-09-29 19:10:20.107 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2022-09-29 19:10:20.107 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2022-09-29 19:10:20.107 SC Data - All Services \| Waiting for socket receive thread to end \| 2022-09-29 19:10:20.107 DTC Client socket (1) \| CloseSocket call. \| 2022-09-29 19:10:20.108 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2022-09-29 19:10:20.108 SC Data - All Services \| Disconnected from the server. \| 2022-09-29 19:10:20.108 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2022-09-29 19:10:20.108 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2022-09-29 19:10:20.240 DTC Client socket (1) \| Closed. \| 2022-09-29 19:10:20.240 Requesting market depth updates for: ESZ22-CME if supported. \| 2022-09-29 19:10:23.761 Separate subscription for market depth updates not supported. ESZ22-CME \| 2022-09-29 19:10:23.761 SC Data - All Services \| Connecting to the server ds27.sierracharts.com. Port 443 \| 2022-09-29 19:10:50.105 DTC Client socket (1) \| Creating socket. \| 2022-09-29 19:10:50.106 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2022-09-29 19:10:50.106 DTC Client socket (1) \| Connecting to IP: 208.185.224.128. \| 2022-09-29 19:10:50.106 SC Data - All Services \| Network connection to server complete. \| 2022-09-29 19:10:50.231 SC Data - All Services \| Starting socket receive thread. \| 2022-09-29 19:10:50.231 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2022-09-29 19:10:50.231 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2022-09-29 19:10:50.381 SC Data - All Services \| Sending logon request message. \| 2022-09-29 19:10:50.382 HD Request # 6 \| Downloading Intraday chart data for ESZ22-CME to the file ESZ22-CME.scid. Service: cme \| 2022-09-29 19:10:50.889 HD Request # 6 \| Download start date-time: 2022-09-29 19:09:49.000000. File last date-time: 2022-09-29 19:09:49.452005 \| 2022-09-29 19:10:50.891 HD Request # 6 \| Using server: ds23.sierracharts.com port 10149 \| 2022-09-29 19:10:50.891 Socket (2) \| Creating socket. \| 2022-09-29 19:10:50.891 Socket (2) \| New receive buffer size: 5242880 \| 2022-09-29 19:10:50.891 Socket (2) \| Connecting to IP: 216.1.90.130. \| 2022-09-29 19:10:50.891 SC Data - All Services \| Received logon response. \| 2022-09-29 19:10:51.132 SC Data - All Services \| Server Name: RealTime Server. \| 2022-09-29 19:10:51.132 SC Data - All Services \| Server protocol version: 8. Client protocol version: 8 \| 2022-09-29 19:10:51.132 SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2022-09-29 19:10:51.132 SC Data - All Services \| Waiting for socket receive thread to end \| 2022-09-29 19:10:51.132 DTC Client socket (1) \| CloseSocket call. \| 2022-09-29 19:10:51.133 DTC Client socket (1) \| Shutdown started. Waiting for graceful close. \| 2022-09-29 19:10:51.133 SC Data - All Services \| Disconnected from the server. \| 2022-09-29 19:10:51.133 SC Data - All Services \| Data feed disconnected. Will reconnect in 30 seconds. \| 2022-09-29 19:10:51.133 HD Request # 6 \| Setting DTC encoding to Binary VLS \| 2022-09-29 19:10:51.177 HD Request # 6 \| Sending historical data logon request message. \| 2022-09-29 19:10:51.177 DTC Client socket (1) \| Socket gracefully closed by remote side. \| 2022-09-29 19:10:51.257 DTC Client socket (1) \| Closed. \| 2022-09-29 19:10:51.257 HD Request # 6 \| Requesting Intraday data. Start date-time: 2022-09-29 19:09:49. Record interval: 0. Symbol: ESZ22 \| 2022-09-29 19:10:51.775 HD Request # 6 \| Decompressing data. \| 2022-09-29 19:10:51.912 HD Request # 6 \| Receiving Intraday data for ESZ22-CME starting at 2022-09-29 19:09:49.039000 \| 2022-09-29 19:10:52.049 Socket (2) \| CloseSocket call. \| 2022-09-29 19:10:52.051 Socket (2) \| Shutdown started. Waiting for graceful close. \| 2022-09-29 19:10:52.051 Historical data download thread signaled to stop. \| 2022-09-29 19:10:52.051 HD Request # 6 \| Timestamp of first Intraday data file record written: 2022-09-29 19:09:50.034000. \| 2022-09-29 19:10:52.051 HD Request # 6 \| Received 1886 Intraday data records from 2022-09-29 19:09:49.039000 to 2022-09-29 19:10:49.717005 (60.7 seconds) and wrote 1868 records for ESZ22-CME \| 2022-09-29 19:10:52.051 HD Request # 6 \| Add time&sales data \| Remembered last file record date-time: 2022-09-29 17:10:49.717005 \| 2022-09-29 19:10:52.058 HD Request # 6 \| Completion time: 2s. \| 2022-09-29 19:10:52.058 HD Request # 6 \| Intraday data download complete for ESZ22-CME. Unique request ID: 6 \| 2022-09-29 19:10:52.058 Removing historical data download ID 6. \| 2022-09-29 19:10:52.058 Real-time Intraday chart data file updates started for ESZ22-CME \| 2022-09-29 19:10:52.058 Intraday chart data file opened for ESZ22-CME \| 2022-09-29 19:10:52.058 HD Request # 6 \| Enabling Intraday chart updating for symbol. \| 2022-09-29 19:10:52.058 Triggering next historical data download in queue. \| 2022-09-29 19:10:52.058 No download requests in the queue to start downloads for. \| 2022-09-29 19:10:52.058 Socket (2) \| Socket gracefully closed by remote side. \| 2022-09-29 19:10:52.189 Socket (2) \| Closed. \| 2022-09-29 19:10:52.190 SC Data - All Services \| Connecting to the server ds26.sierracharts.com. Port 443 \| 2022-09-29 19:11:21.121 DTC Client socket (1) \| Creating socket. \| 2022-09-29 19:11:21.121 DTC Client socket (1) \| New receive buffer size: 5242880 \| 2022-09-29 19:11:21.121 DTC Client socket (1) \| Connecting to IP: 142.215.18.107. \| 2022-09-29 19:11:21.121 SC Data - All Services \| Network connection to server complete. \| 2022-09-29 19:11:21.251 SC Data - All Services \| Starting socket receive thread. \| 2022-09-29 19:11:21.251 SC Data - All Services \| Sending encoding request to server: Binary VLS. Compression: standard \| 2022-09-29 19:11:21.252 SC Data - All Services \| Setting DTC encoding to Binary VLS \| 2022-09-29 19:11:21.385 SC Data - All Services \| Sending logon request message. \| 2022-09-29 19:11:21.385

[2022-09-29 17:14:39] #4 [Go To First Post]
User721434 - Posts: 11
ES (S&P500) ist das Symbol, ESZ22 CME

[2022-09-29 17:50:45] #5 [Go To First Post]
John - SC Support - Posts: 38782
This is the important message: SC Data - All Services \| Logon error received from server: Connection limit exceeded. \| MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 \| 2022-09-29 19:09:51.855 This indicates that you have another system running Sierra Chart that is connected to the data feed. You are only setup to have one system connected at a time. Refer to the following for what you can do if you need to have 2 systems connected at the same time: Denali Exchange Data Feed: Denali Exchange Data Feed on Two Computers Simultaneously For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-29 19:48:37] #6 [Go To First Post]
User721434 - Posts: 11
Thank you very much

To post a message in this thread, you need to log in with your Sierra Chart account: