Support Board
Date/Time: Wed, 19 Mar 2025 00:54:43 +0000
Switching to live account.
View Count: 534
| [2022-09-27 20:46:24] |
| User401229 - Posts: 14 |
|
I have been using sim for some time. When I enable live trading on the DOM it turns white however when I try to place a trade it immediatly reverts back to sim. Is my account comfigured correctly. I have spoken to amp and they say I am set up for order routing only using SC data. |
| [2022-09-27 21:45:05] |
| John - SC Support - Posts: 38782 |
|
Your Sierra Chart is not setup to connect to your trading account. AMP most likely has you setup to use CQG for your order routing. As such you want to follow the instructions at the following link to connect your Sierra Chart to your CQG account. You will then be able to trade live when you turn off Simulation mode: CQG Trading Platform Service: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-28 20:44:19] |
| User401229 - Posts: 14 |
|
I have gone through the above instructions and believe everything is set correctly. When I connect to CQG Web Api my charts disappear and I get this error message (see attached image) Its as if sierra does not recognise the cgq symbol names. Can you please help me. Thanks |
Private File Attachment Deleted. Private File |
| [2022-09-28 21:34:22] |
| John - SC Support - Posts: 38782 |
|
You are not setup to get data from our Denali Exchange Data Feed, therefore the system is trying to get the data from CQG. But it appears you are also not setup to get the data from CQG. To get the Denali Exchange Data Feed Setup, follow the instructions at the following link: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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