Support Board
Date/Time: Tue, 18 Mar 2025 22:13:30 +0000
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| [2022-09-18 23:34:21] |
| User447431 - Posts: 29 |
|
Im trying to connect CQG WEB API at Data/Trade Service Settings howeever however an error message appears (picture attached) What should I do? Tried to use Denali data feed instead of CQG but its only working only for euro and pound futures, gold and es are delayed |
 Capturar2.JPG / V - Attached On 2022-09-18 23:29:37 UTC - Size: 45.9 KB - 114 views |
| [2022-09-19 11:23:37] |
| Sierra_Chart Engineering - Posts: 18824 |
|
Refer to 12 here: CQG Trading Platform Service: Common Error Messages You should have no trouble accessing the real-time data independent of CQG . Go through these instructions below. To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-19 11:23:49
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| [2022-09-19 15:59:07] |
| User447431 - Posts: 29 |
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I tried using the translate option but it didn't work, any hints as to what might have happened?
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| [2022-09-20 01:23:22] |
| User447431 - Posts: 29 |
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I updated my sierra chart to version 2439 but still not working.. any ideias? last data I have on gold is 9/16 (friday)
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| [2022-09-20 05:34:19] |
| Sierra_Chart Engineering - Posts: 18824 |
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Regarding the Gold chart: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-20 09:16:23] |
| User447431 - Posts: 29 |
|
Symbol: GCV22 --- Message log: Software version: 2439 64-bit | 2022-09-20 09:14:12.392 Primary Thread ID: 9508 | 2022-09-20 09:14:12.392 Usage end date: 2022-11-15 | 2022-09-20 09:14:12.392 Enabled for: Advanced Features 2. | 2022-09-20 09:14:12.392 Enabled for: Sierra Chart Historical Data Service. | 2022-09-20 09:14:12.392 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-20 09:14:12.392 Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-20 09:14:12.392 Enabled for exchange2: CME | 2022-09-20 09:14:12.392 Enabled for exchange2: COMEX | 2022-09-20 09:14:12.392 Enabled for exchange2: fairx_exchange.data | 2022-09-20 09:14:12.392 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-20 09:14:12.392 Current selected Data/Trading service: SC Data - All Services | 2022-09-20 09:14:12.392 Custom symbol settings values: enabled | 2022-09-20 09:14:12.392 Chart Update Interval: 500 | 2022-09-20 09:14:12.392 Intraday Data Storage Time Unit: 0 | 2022-09-20 09:14:12.392 Time Zone: +00:00:00 (UTC+00) | 2022-09-20 09:14:12.392 2022-09-20 09:14:12 Local computer time in UTC | 2022-09-20 09:14:12.392 2022-09-20 09:14:12 Local computer time in SC Time Zone | 2022-09-20 09:14:12.392 2022-09-20 08:56:26 Server time in UTC | 2022-09-20 09:14:12.392 Local computer UTC time and Server UTC time difference: 0 seconds. | 2022-09-20 09:14:12.392 Program path: C:\SierraChart\ | 2022-09-20 09:14:12.392 Data Files path: C:\SierraChart\Data\ | 2022-09-20 09:14:12.392 OS Version Number: 10.0 | 2022-09-20 09:14:12.392 Locale Setting: C | 2022-09-20 09:14:12.392 DLLs: UserContributedStudies_64.dll, zyp sierra free 2020_2151_64.dll | 2022-09-20 09:14:12.395 Allowed protected custom studies: zyp_download_free | 2022-09-20 09:14:12.395 Crash reporter started: true | 2022-09-20 09:14:12.395 File >> Disconnect selected. | 2022-09-20 09:14:26.974 SC Data - All Services | Waiting for socket receive thread to end | 2022-09-20 09:14:27.612 DTC Client socket (5) | CloseSocket call. | 2022-09-20 09:14:27.613 DTC Client socket (5) | Max send buffers used during socket life: 4 | 2022-09-20 09:14:27.613 DTC Client socket (5) | Max send buffer size during socket life: 204 | 2022-09-20 09:14:27.613 SC Data - All Services | Disconnected from the server. | 2022-09-20 09:14:27.613 SC Data - All Services | Disconnected. | 2022-09-20 09:14:27.613 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2022-09-20 09:14:27.613 SC Data - All Services | Connected to server complete. | 2022-09-20 09:14:37.210 Triggering next historical data download in queue. | 2022-09-20 09:14:37.210 Triggering next historical data download in queue. | 2022-09-20 09:14:37.210 Triggering next historical data download in queue. | 2022-09-20 09:14:37.210 Triggering next historical data download in queue. | 2022-09-20 09:14:37.210 Subscribing to symbol for symbol alert. 6BU22-CME | 2022-09-20 09:14:37.210 Mapping 6BU22-CME to 6BU22. Service code: cme | 2022-09-20 09:14:37.210 Using symbol data fast lookup vector | 2022-09-20 09:14:37.210 Mapping 6BZ22-CME to 6BZ22. Service code: cme | 2022-09-20 09:14:37.210 SC Data - All Services | Starting real-time market data updates for: 6BZ22-CME (6BZ22). ID: 2 Service code: cme | 2022-09-20 09:14:37.210 SC Data - All Services | Connecting to the server ds26.sierracharts.com. Port 443 | 2022-09-20 09:14:37.210 SC Data - All Services | Requesting security definition data for: 6BZ22-CME (6BZ22). ID: 2 | 2022-09-20 09:14:37.210 SC Data - All Services | Starting real-time market data updates for: 6BU22-CME (6BU22). ID: 1 Service code: cme | 2022-09-20 09:14:37.210 SC Data - All Services | Requesting security definition data for: 6BU22-CME (6BU22). ID: 1 | 2022-09-20 09:14:37.210 Subscribing to symbol for symbol alert. 6BU22-CME | 2022-09-20 09:14:37.210 Subscribing to symbol for symbol alert. 6BU22-CME | 2022-09-20 09:14:37.210 Subscribing to symbol for symbol alert. 6BU22-CME | 2022-09-20 09:14:37.210 DTC Client socket (1) | Creating socket. | 2022-09-20 09:14:37.244 DTC Client socket (1) | New receive buffer size: 5242880 | 2022-09-20 09:14:37.244 DTC Client socket (1) | Connecting to IP: 142.215.18.107. | 2022-09-20 09:14:37.244 No download requests in the queue to start downloads for. | 2022-09-20 09:14:37.859 No download requests in the queue to start downloads for. | 2022-09-20 09:14:37.860 No download requests in the queue to start downloads for. | 2022-09-20 09:14:37.860 No download requests in the queue to start downloads for. | 2022-09-20 09:14:37.860 SC Data - All Services | Network connection to server complete. | 2022-09-20 09:14:37.860 SC Data - All Services | Starting socket receive thread. | 2022-09-20 09:14:37.860 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-20 09:14:37.860 Added historical Intraday data request for 6BZ22-CME to the queue. | 2022-09-20 09:14:37.862 Intraday data recording state for symbol 6BZ22-CME is set to download 'Pending'. | 2022-09-20 09:14:37.862 Triggering next historical data download in queue. | 2022-09-20 09:14:37.862 Delaying start of download for 6BZ22-CME. | 2022-09-20 09:14:37.863 Added historical Intraday data request for 6BU22-CME to the queue. | 2022-09-20 09:14:37.864 Intraday data recording state for symbol 6BU22-CME is set to download 'Pending'. | 2022-09-20 09:14:37.864 Triggering next historical data download in queue. | 2022-09-20 09:14:37.864 Mapping 6EZ22-CME to 6EZ22. Service code: cme | 2022-09-20 09:14:37.868 SC Data - All Services | Starting real-time market data updates for: 6EZ22-CME (6EZ22). ID: 3 Service code: cme | 2022-09-20 09:14:37.868 SC Data - All Services | Requesting security definition data for: 6EZ22-CME (6EZ22). ID: 3 | 2022-09-20 09:14:37.868 Added historical Intraday data request for 6EZ22-CME to the queue. | 2022-09-20 09:14:37.868 Intraday data recording state for symbol 6EZ22-CME is set to download 'Pending'. | 2022-09-20 09:14:37.868 Triggering next historical data download in queue. | 2022-09-20 09:14:37.868 Mapping GCV22-COMEX to GCV22. Service code: comex | 2022-09-20 09:14:37.872 SC Data - All Services | Starting real-time market data updates for: GCV22-COMEX (GCV22). ID: 4 Service code: comex | 2022-09-20 09:14:37.872 SC Data - All Services | Requesting security definition data for: GCV22-COMEX (GCV22). ID: 4 | 2022-09-20 09:14:37.872 Added historical Intraday data request for GCV22-COMEX to the queue. | 2022-09-20 09:14:37.872 Intraday data recording state for symbol GCV22-COMEX is set to download 'Pending'. | 2022-09-20 09:14:37.872 Triggering next historical data download in queue. | 2022-09-20 09:14:37.872 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-09-20 09:14:38.055 SC Data - All Services | Sending logon request message. | 2022-09-20 09:14:38.055 Requesting market depth updates for: 6BZ22-CME if supported. | 2022-09-20 09:14:38.823 Separate subscription for market depth updates not supported. 6BZ22-CME | 2022-09-20 09:14:38.823 SC Data - All Services | Received logon response. | 2022-09-20 09:14:38.949 SC Data - All Services | Server Name: SC Realtime Server. | 2022-09-20 09:14:38.949 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-09-20 09:14:38.949 SC Data - All Services | Successfully connected. | 2022-09-20 09:14:38.949 SC Data - All Services | Trading is not supported. | 2022-09-20 09:14:38.949 SC Data - All Services | Restarting real-time data updates for symbol: 6BU22-CME -> 6BU22 | 2022-09-20 09:14:38.949 SC Data - All Services | Restarting real-time data updates for symbol: 6BZ22-CME -> 6BZ22. Market Depth data restarted. | 2022-09-20 09:14:38.949 SC Data - All Services | Restarting real-time data updates for symbol: 6EZ22-CME -> 6EZ22 | 2022-09-20 09:14:38.949 SC Data - All Services | Restarting real-time data updates for symbol: GCV22-COMEX -> GCV22 | 2022-09-20 09:14:38.949 SC Data - All Services | Clearing market depth for 6BZ22-CME | 2022-09-20 09:14:39.202 Opened cached Depth file: C:\SierraChart\Data\MarketDepthData\6BZ22-CME.2022-09-20.depth | 2022-09-20 09:14:39.204 SC Data - All Services | Received security definition for symbol 6BU22-CME | 2022-09-20 09:14:39.204 SC Data - All Services | Received security definition for symbol 6BZ22-CME | 2022-09-20 09:14:39.204 SC Data - All Services | Received security definition for symbol 6EZ22-CME | 2022-09-20 09:14:39.205 SC Data - All Services | Received security definition for symbol GCV22-COMEX | 2022-09-20 09:14:39.205 Requesting market depth updates for: 6EZ22-CME if supported. | 2022-09-20 09:14:42.985 Requesting market depth updates for: GCV22-COMEX if supported. | 2022-09-20 09:14:42.985 SC Data - All Services | Clearing market depth for 6EZ22-CME | 2022-09-20 09:14:43.239 SC Data - All Services | Clearing market depth for GCV22-COMEX | 2022-09-20 09:14:43.239 HD Request # 11 | Downloading Intraday chart data for 6BZ22-CME to the file 6BZ22-CME.scid. Service: cme | 2022-09-20 09:14:44.508 HD Request # 11 | Download start date-time: 2022-09-20 09:14:15.000000. File last date-time: 2022-09-20 09:14:15.109000 | 2022-09-20 09:14:44.509 HD Request # 11 | Using server: ds23.sierracharts.com port 10150 | 2022-09-20 09:14:44.509 Socket (2) | Creating socket. | 2022-09-20 09:14:44.510 Socket (2) | New receive buffer size: 5242880 | 2022-09-20 09:14:44.510 Socket (2) | Connecting to IP: 216.1.90.130. | 2022-09-20 09:14:44.510 HD Request # 11 | Setting DTC encoding to Binary VLS | 2022-09-20 09:14:44.859 HD Request # 11 | Sending historical data logon request message. | 2022-09-20 09:14:44.859 HD Request # 11 | Requesting Intraday data. Start date-time: 2022-09-20 09:14:15. Record interval: 0. Symbol: 6BZ22 | 2022-09-20 09:14:45.507 HD Request # 11 | Decompressing data. | 2022-09-20 09:14:45.673 HD Request # 11 | Receiving Intraday data for 6BZ22-CME starting at 2022-09-20 09:14:15.109000 | 2022-09-20 09:14:45.674 Socket (2) | CloseSocket call. | 2022-09-20 09:14:45.674 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-20 09:14:45.675 Historical data download thread signaled to stop. | 2022-09-20 09:14:45.828 HD Request # 11 | Timestamp of first Intraday data file record written: 2022-09-20 09:14:33.086000. | 2022-09-20 09:14:45.828 HD Request # 11 | Received 2 Intraday data records from 2022-09-20 09:14:15.109000 to 2022-09-20 09:14:33.086000 (18.0 seconds) and wrote 1 record for 6BZ22-CME | 2022-09-20 09:14:45.828 HD Request # 11 | Add time&sales data | Remembered last file record date-time: 2022-09-20 09:14:33.086000 | 2022-09-20 09:14:45.835 HD Request # 11 | Completion time: 1s. | 2022-09-20 09:14:45.835 HD Request # 11 | Intraday data download complete for 6BZ22-CME. Unique request ID: 11 | 2022-09-20 09:14:45.835 Removing historical data download ID 11. | 2022-09-20 09:14:45.835 Real-time Intraday chart data file updates started for 6BZ22-CME | 2022-09-20 09:14:45.835 Intraday chart data file opened for 6BZ22-CME | 2022-09-20 09:14:45.835 HD Request # 11 | Enabling Intraday chart updating for symbol. | 2022-09-20 09:14:45.835 Triggering next historical data download in queue. | 2022-09-20 09:14:45.835 HD Request # 12 | Downloading Intraday chart data for 6BU22-CME to the file 6BU22-CME.scid. Service: cme | 2022-09-20 09:14:45.836 HD Request # 12 | Download start date-time: 2022-09-19 14:07:51.000000. File last date-time: 2022-09-19 14:07:51.254000 | 2022-09-20 09:14:45.836 Socket (2) | Socket gracefully closed by remote side. | 2022-09-20 09:14:45.836 Socket (2) | Closed. | 2022-09-20 09:14:45.836 HD Request # 12 | Using server: ds21.sierracharts.com port 10149 | 2022-09-20 09:14:45.836 Socket (2) | Creating socket. | 2022-09-20 09:14:45.838 Socket (2) | New receive buffer size: 5242880 | 2022-09-20 09:14:45.838 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-09-20 09:14:45.838 HD Request # 12 | Setting DTC encoding to Binary VLS | 2022-09-20 09:14:46.165 HD Request # 12 | Sending historical data logon request message. | 2022-09-20 09:14:46.165 Chart #3 has tagged chart #4 for full recalculation. Chartbook: Pound.Cht | 2022-09-20 09:14:46.173 Chart #3 has tagged chart #6 for full recalculation. Chartbook: Pound.Cht | 2022-09-20 09:14:46.173 6BZ22-CME [C][M] #4 | Performing a full recalculation because it has been tagged. Chartbook: Pound.Cht | 2022-09-20 09:14:46.174 6BZ22-CME [C][M] #6 | Performing a full recalculation because it has been tagged. Chartbook: Pound.Cht | 2022-09-20 09:14:46.315 HD Request # 12 | Requesting Intraday data. Start date-time: 2022-09-19 14:07:51. Record interval: 0. Symbol: 6BU22 | 2022-09-20 09:14:46.819 HD Request # 12 | Decompressing data. | 2022-09-20 09:14:46.980 HD Request # 12 | Receiving Intraday data for 6BU22-CME starting at 2022-09-19 14:07:51.254000 | 2022-09-20 09:14:46.981 Socket (2) | CloseSocket call. | 2022-09-20 09:14:46.981 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-20 09:14:46.981 Historical data download thread signaled to stop. | 2022-09-20 09:14:47.032 HD Request # 12 | Received 1 Intraday data record from 2022-09-19 14:07:51.254000 to 2022-09-19 14:07:51.254000 (0.0 seconds) and wrote 0 records for 6BU22-CME | 2022-09-20 09:14:47.032 HD Request # 12 | Add time&sales data | Remembered last file record date-time: 2022-09-19 14:07:51.254000 | 2022-09-20 09:14:47.033 HD Request # 12 | Completion time: 2s. | 2022-09-20 09:14:47.033 HD Request # 12 | Intraday data download complete for 6BU22-CME. Unique request ID: 12 | 2022-09-20 09:14:47.033 Removing historical data download ID 12. | 2022-09-20 09:14:47.033 Real-time Intraday chart data file updates started for 6BU22-CME | 2022-09-20 09:14:47.033 Intraday chart data file opened for 6BU22-CME | 2022-09-20 09:14:47.033 HD Request # 12 | Enabling Intraday chart updating for symbol. | 2022-09-20 09:14:47.033 Triggering next historical data download in queue. | 2022-09-20 09:14:47.033 HD Request # 13 | Downloading Intraday chart data for 6EZ22-CME to the file 6EZ22-CME.scid. Service: cme | 2022-09-20 09:14:47.033 HD Request # 13 | Download start date-time: 2022-09-20 09:14:24.000000. File last date-time: 2022-09-20 09:14:24.436000 | 2022-09-20 09:14:47.034 HD Request # 13 | Using server: ds23.sierracharts.com port 10150 | 2022-09-20 09:14:47.034 Socket (3) | Creating socket. | 2022-09-20 09:14:47.034 Socket (3) | New receive buffer size: 5242880 | 2022-09-20 09:14:47.034 Socket (3) | Connecting to IP: 216.1.90.130. | 2022-09-20 09:14:47.034 Socket (2) | Socket gracefully closed by remote side. | 2022-09-20 09:14:47.144 Socket (2) | Closed. | 2022-09-20 09:14:47.144 HD Request # 13 | Setting DTC encoding to Binary VLS | 2022-09-20 09:14:47.385 HD Request # 13 | Sending historical data logon request message. | 2022-09-20 09:14:47.385 HD Request # 13 | Requesting Intraday data. Start date-time: 2022-09-20 09:14:24. Record interval: 0. Symbol: 6EZ22 | 2022-09-20 09:14:47.548 HD Request # 13 | Decompressing data. | 2022-09-20 09:14:47.714 HD Request # 13 | Receiving Intraday data for 6EZ22-CME starting at 2022-09-20 09:14:24.436000 | 2022-09-20 09:14:47.714 Socket (3) | CloseSocket call. | 2022-09-20 09:14:47.715 Socket (3) | Shutdown started. Waiting for graceful close. | 2022-09-20 09:14:47.715 Historical data download thread signaled to stop. | 2022-09-20 09:14:47.801 HD Request # 13 | Timestamp of first Intraday data file record written: 2022-09-20 09:14:30.321000. | 2022-09-20 09:14:47.801 HD Request # 13 | Received 16 Intraday data records from 2022-09-20 09:14:24.436000 to 2022-09-20 09:14:42.684000 (18.2 seconds) and wrote 15 records for 6EZ22-CME | 2022-09-20 09:14:47.801 HD Request # 13 | Add time&sales data | Remembered last file record date-time: 2022-09-20 09:14:42.684000 | 2022-09-20 09:14:47.807 Added 1 Time and Sales records to Intraday data file for 6EZ22-CME after download. | 2022-09-20 09:14:47.807 HD Request # 13 | Completion time: 0s. | 2022-09-20 09:14:47.807 HD Request # 13 | Intraday data download complete for 6EZ22-CME. Unique request ID: 13 | 2022-09-20 09:14:47.807 Removing historical data download ID 13. | 2022-09-20 09:14:47.807 Real-time Intraday chart data file updates started for 6EZ22-CME | 2022-09-20 09:14:47.807 Intraday chart data file opened for 6EZ22-CME | 2022-09-20 09:14:47.807 HD Request # 13 | Enabling Intraday chart updating for symbol. | 2022-09-20 09:14:47.807 Triggering next historical data download in queue. | 2022-09-20 09:14:47.807 HD Request # 14 | Downloading Intraday chart data for GCV22-COMEX to the file GCV22-COMEX.scid. Service: comex | 2022-09-20 09:14:47.807 HD Request # 14 | Download start date-time: 2022-09-20 09:11:36.000000. File last date-time: 2022-09-20 09:11:36.238000 | 2022-09-20 09:14:47.808 HD Request # 14 | Using server: ds21.sierracharts.com port 10149 | 2022-09-20 09:14:47.808 Socket (2) | Creating socket. | 2022-09-20 09:14:47.808 Socket (2) | New receive buffer size: 5242880 | 2022-09-20 09:14:47.808 Socket (2) | Connecting to IP: 216.1.90.129. | 2022-09-20 09:14:47.808 Socket (3) | Socket gracefully closed by remote side. | 2022-09-20 09:14:47.880 Socket (3) | Closed. | 2022-09-20 09:14:47.880 Chart #3 has tagged chart #4 for full recalculation. Chartbook: Euro.Cht | 2022-09-20 09:14:48.107 Chart #3 has tagged chart #6 for full recalculation. Chartbook: Euro.Cht | 2022-09-20 09:14:48.107 6EZ22-CME [C][M] #4 | Performing a full recalculation because it has been tagged. Chartbook: Euro.Cht | 2022-09-20 09:14:48.108 HD Request # 14 | Setting DTC encoding to Binary VLS | 2022-09-20 09:14:48.141 HD Request # 14 | Sending historical data logon request message. | 2022-09-20 09:14:48.141 HD Request # 14 | Requesting Intraday data. Start date-time: 2022-09-20 09:11:36. Record interval: 0. Symbol: GCV22 | 2022-09-20 09:14:48.304 6EZ22-CME [C][M] #6 | Performing a full recalculation because it has been tagged. Chartbook: Euro.Cht | 2022-09-20 09:14:48.304 HD Request # 14 | Decompressing data. | 2022-09-20 09:14:48.469 HD Request # 14 | Receiving Intraday data for GCV22-COMEX starting at 2022-09-20 09:11:36.192000 | 2022-09-20 09:14:48.471 Socket (2) | CloseSocket call. | 2022-09-20 09:14:48.471 Socket (2) | Shutdown started. Waiting for graceful close. | 2022-09-20 09:14:48.471 Socket (2) | Socket gracefully closed by remote side. | 2022-09-20 09:14:48.637 Socket (2) | Closed. | 2022-09-20 09:14:48.637 Historical data download thread signaled to stop. | 2022-09-20 09:14:48.685 HD Request # 14 | Received 3 Intraday data records from 2022-09-20 09:11:36.192000 to 2022-09-20 09:11:36.238000 (0.0 seconds) and wrote 0 records for GCV22-COMEX | 2022-09-20 09:14:48.685 HD Request # 14 | Add time&sales data | Remembered last file record date-time: 2022-09-20 09:11:36.238000 | 2022-09-20 09:14:48.686 HD Request # 14 | Completion time: 1s. | 2022-09-20 09:14:48.686 HD Request # 14 | Intraday data download complete for GCV22-COMEX. Unique request ID: 14 | 2022-09-20 09:14:48.686 Removing historical data download ID 14. | 2022-09-20 09:14:48.686 Real-time Intraday chart data file updates started for GCV22-COMEX | 2022-09-20 09:14:48.686 Intraday chart data file opened for GCV22-COMEX | 2022-09-20 09:14:48.686 HD Request # 14 | Enabling Intraday chart updating for symbol. | 2022-09-20 09:14:48.686 Triggering next historical data download in queue. | 2022-09-20 09:14:48.686 No download requests in the queue to start downloads for. | 2022-09-20 09:14:48.686 Opened cached Intraday file: C:\SierraChart\Data\6EZ22-CME.scid. Thread ID: 10308 | 2022-09-20 09:14:51.669 Opened cached Intraday file: C:\SierraChart\Data\6BZ22-CME.scid. Thread ID: 10308 | 2022-09-20 09:15:01.759 Opened cached Intraday file: C:\SierraChart\Data\GCV22-COMEX.scid. Thread ID: 10308 | 2022-09-20 09:15:16.902 |
| [2022-09-20 10:09:15] |
| Sierra_Chart Engineering - Posts: 18824 |
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We see that you are getting data up to the current time for that symbol: HD Request # 14 | Received 3 Intraday data records from 2022-09-20 09:11:36.192000 to 2022-09-20 09:11:36.238000 (0.0 seconds) and wrote 0 records for GCV22-COMEX | 2022-09-20 09:14:48.685 If there is any missing data: Re-download all the data in the chart by going to the chart and selecting "Edit >> Delete All Data and Download". You just need to do this once per symbol and not for each chart. Also the most active contract at this time for gold is GCZ22-COMEX. This is what we recommend using. If you have further issues refer to this help topic: Intraday Chart or Chart Bars Not Updating | Blank Intraday Chart | "Currently no data to display" message for Intraday Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-29 16:02:17] |
| User447431 - Posts: 29 |
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Hi Today I started to receive 10 minutes delayed data feed Im using denali data feed "SC Data - All Services" and exchange feed (CME/COMEX) are set to "Automatically Renews" at my account control painel My amp futures account is disabled because I have below $ 100 equity on it atm, however, if I im using denali data feed I dont need CQG data anymore right? What should I do in order to receive real time data? Thanks |
| [2022-09-29 17:23:55] |
| John - SC Support - Posts: 38777 |
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You do need your CQG account in order to qualify for the non-professional exchange rates. Since it has been more than a month since you connected to your live trading account, the verification date for your account is passed. This means that you can not get the real-time data until you make the connection to your funded trading account. If you want to change from AMP, then we recommend going with a broker that supports our Teton Order Routing service. Refer to the information at Step #2 here: Sierra Chart Teton Futures Order Routing: Setup Instructions For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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