Support Board
Date/Time: Wed, 19 Mar 2025 00:59:35 +0000
new computer won't allow sierra chart to run
View Count: 649
| [2022-09-16 13:23:08] |
| Amie (Fulks) Perryma - Posts: 14 |
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I just bought a new Alienware machine with windows 11 installed, I checked and it appears that is not a problem, but the OS says this app cannot run on this computer... Device name Alien Processor 12th Gen Intel(R) Core(TM) i7-12700F 2.10 GHz Installed RAM 16.0 GB (15.8 GB usable) Device ID 5B2F226A-B545-4B20-BA39-3E2513A7F1DD Product ID 00342-20941-78037-AAOEM System type 64-bit operating system, x64-based processor Pen and touch No pen or touch input is available for this display I am trying to install the latest version of SC. Can you help troubleshoot? |
| [2022-09-16 13:32:23] |
| Sierra_Chart Engineering - Posts: 18835 |
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Can you provide a screenshot of the error message that you see when you run Sierra Chart, so we can understand this precisely.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-16 14:09:30] |
| Amie (Fulks) Perryma - Posts: 14 |
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I can't seem to get a file attached...
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 error screenshot.docx - Attached On 2022-09-16 14:08:24 UTC - Size: 203.72 KB - 275 views |
| [2022-09-16 14:11:03] |
| Amie (Fulks) Perryma - Posts: 14 |
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Oh, it attached. Weird.
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| error screenshot.docx - Attached On 2022-09-16 14:10:05 UTC - Size: 203.72 KB - 117 views |
| [2022-09-26 10:45:27] |
| Sierra_Chart Engineering - Posts: 18835 |
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We apologize for the delay. We needed some time to consider this and have not gotten around to it until now. We are not sure why this is happening. Are you still having a problem? We have released a new version with a certificate. Can you try again now and you try using the ZIP installer: Software Download: Sierra Chart Zip Installer Use the latest version which is 2443. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-26 11:01:06
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| [2022-09-26 16:22:12] |
| Amie (Fulks) Perryma - Posts: 14 |
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Thanks for investigating this. I did finally get it installed by using the zip method. I have not tried to update.... hesitant to do so. I could not figure out what was blocking the installer.... even had Dell do some diagnostics and updates. But I was able to just stick it in there via zip and tho not ideal, it worked.
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| [2022-09-26 17:14:45] |
| Sierra_Chart Engineering - Posts: 18835 |
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Using the zip file is perfectly fine and when you want to update you simply need to extract the zip file for the latest version into the Sierra Chart installation folder and that is it. It will not cause any problems at all. Sierra Chart will then be up-to-date. Just make sure you extract the files when Sierra Chart is not running. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-26 17:14:54
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