Support Board
Date/Time: Tue, 26 Nov 2024 17:35:18 +0000
FIX incorrect "Illegal Price"-----HGU4
View Count: 1535
| [2014-05-16 06:23:18] |
| CaseyWang - Posts: 13 |
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Dear support, I try to open a new position(HGU4) but always fail,could you please check this erreo log?! http://4.bp.blogspot.com/-V3Gv91JXcOA/U3WsdkX2kmI/AAAAAAAABvM/53ECUkvLoV4/s1600/QQ%E5%9C%96%E7%89%8720140516131648.jpg Place 3.1200 Buy , but it display 312.00 Buy What is the problem?! Thanks Account:hongjie Email address : 87xxxxxx(hide)@qq.com Date Time Of Last Edit: 2014-05-16 06:26:33
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| [2014-05-16 06:34:09] |
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CQG has been contacted about this. We do not see anything that Sierra Chart is doing wrong.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-16 14:08:07] |
| CaseyWang - Posts: 13 |
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I tell CQG this issue,but CQG reply. CQG said; The client needs to contact SC Support because the decimal within the price is incorrect within the SC platform. Could you please help this issue with CQG?! THank you so much. Account:hongjie Email address : 87xxxxxx(hide)@qq.com |
| [2014-05-16 16:26:58] |
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CQG is asking for the FIX log. Could you please do the following: Enable Global Settings >> Data/Trade Service Settings >> Enable FIX Logging. Restart Sierra Chart. Submit an order in this market that will cause an error and then provide us the FIX log according to the instructions here: https://www.sierrachart.com/index.php?l=doc/helpdetails79.html Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 07:01:44] |
| CaseyWang - Posts: 13 |
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I have done. Please take a look the error-log. http://2.bp.blogspot.com/-noi3gAuL8OI/U3mrxHO16dI/AAAAAAAAByg/nXaDhAtVC1A/s1600/QQ%E5%9C%96%E7%89%8720140519140044.jpg |
| [2014-05-19 07:59:31] |
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OK we are going to need to do some of our ownn testing and we are going to contact CQG. We should not need anything further at this point.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-19 09:42:19] |
| CaseyWang - Posts: 13 |
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Thank you so much.
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| [2014-05-22 05:17:48] |
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We have implemented a patch for this problem in version 1140 of Sierra Chart. Update with Help >> Download Prerelease.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-22 05:18:02
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