Support Board
Date/Time: Tue, 26 Nov 2024 15:50:06 +0000
I can not connect to my data provider
View Count: 885
| [2014-05-16 02:34:00] |
| User35579 - Posts: 1 |
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Software version: 1137 | 2014-05-15 22:25:03 Usage end date: 2014-06-05 | 2014-05-15 22:25:03 Enabled for: Advanced Features. | 2014-05-15 22:25:03 Enabled for: Advanced Features 2. | 2014-05-15 22:25:03 Enabled for: Sierra Chart Historical Data Service. | 2014-05-15 22:25:03 Allow Support for Sierra Chart Data Feeds is enabled. | 2014-05-15 22:25:03 Active service: AMP/TTNet | 2014-05-15 22:25:03 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2014-05-15 22:25:03 2014-05-15 22:25:03 Local computer clock time | 2014-05-15 22:25:03 2014-05-16 02:25:03 GMT time | 2014-05-15 22:25:03 2014-05-15 22:25:03 Time zone adjusted time | 2014-05-15 22:25:03 Time difference to server time: 4 seconds. | 2014-05-15 22:25:03 Program path: C:\SierraChart\ | 2014-05-15 22:25:03 Data Files path: C:\SierraChart\Data\ | 2014-05-15 22:25:03 OS Version Number: 6.1 | 2014-05-15 22:25:03 Checking for new symbol settings for ttamp | 2014-05-15 22:25:03 Requesting symbol settings for ttamp. Overwrite = on. | 2014-05-15 22:25:03 Symbol settings received. | 2014-05-15 22:25:04 Processed received symbol settings | 2014-05-15 22:25:04 AMP/TTNet: Connecting. | 2014-05-15 22:30:42 Starting the Price Feed session. Connecting to 12.41.48.53 port 10501... | 2014-05-15 22:30:42 The network socket is connected. | 2014-05-15 22:30:42 TT FIX Data: Sending the Logon message. | 2014-05-15 22:30:42 TT FIX Data: Received a Logout message. Text = Unable to login to adapter AMPNON1ORPR: AC72069A is not authorized to use FIX Adapter.. Please contact your System Administrator. | 2014-05-15 22:30:42 TT FIX Data: Sending a Logout message. Text = Received Logout message. | 2014-05-15 22:30:42 Socket has been shutdown and closed. | 2014-05-15 22:30:42 TT FIX Data: Logged out and disconnected. | 2014-05-15 22:30:42 Disconnected from TT FIX Price Feed session. | 2014-05-15 22:30:42 Error connecting to Data or Trading service. For help with this issue, press the 'Send For Analysis' button on this window. | 2014-05-15 22:30:42 To prevent further connection attempts, select 'File >> Disconnect'. | 2014-05-15 22:30:42 AMP/TTNet: Disconnected. | 2014-05-15 22:30:42 Will reconnect to the server in 3.0 minutes Select File >> Disconnect to prevent further connection attempts. | 2014-05-15 22:30:42 Date Time Of Last Edit: 2014-05-16 02:54:47
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| [2014-05-16 02:55:23] |
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Contact AMP and let them know you are getting this message: TT FIX Data: Received a Logout message. Text = Unable to login to adapter AMPNON1ORPR: AC72069A is not authorized to use FIX Adapter.. Please contact Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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