Support Board
Date/Time: Tue, 18 Mar 2025 04:08:57 +0000
Would you please help me yo understand
View Count: 384
| [2022-09-13 17:38:51] |
| User246578 - Posts: 47 |
|
I'm with AMP and used to trade with CQG live data using Sierra Basic Pkg 3. Asked AMP today to reconnect me to CQG (CME, NYMEX) and was told that with Sierra Basic Pkg 3 I wont be able to data feed & trade live. Why??? Do I need Service Package 10 for live data with AMP?? Thank you, |
| [2022-09-13 23:46:54] |
| John - SC Support - Posts: 38735 |
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That is correct, you now need to be on one of the Integrated Packages (Packages 10, 11, and 12) in order to be able to connect to CQG. We have set your account to evaluate Package 12 for the next 60 days, so you do not need to make a change to your package at this time, but you will need to before the 60 days ends. Also, since you are getting your data from CQG, we stopped support for CQG data for the CME Group and EUREX with release 2394. Therefore you would need to be running version 2393 or lower to continue to get CQG data. Refer to the information at the following link for how to downgrade your software, if necessary: Software Download: Full Control Rollback Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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