Support Board
Date/Time: Sat, 30 Nov 2024 03:38:13 +0000
Keep getting this message log
View Count: 852
| [2022-09-12 11:49:44] |
| Thaddeus Fulmer - Posts: 71 |
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d disconnected. Will reconnect in 2 seconds. | 2022-09-12 07:47:33.891 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2022-09-12 07:47:33.891 DTC Client socket (5) | Socket gracefully closed by remote side. | 2022-09-12 07:47:33.929 DTC Client socket (5) | Closed. | 2022-09-12 07:47:33.929 Rithmic Direct - DTC | Using server connection: Rithmic Paper Trading-Chicago Area-Non-Aggregated | 2022-09-12 07:47:35.890 Rithmic Direct - DTC (Data) | Connecting to the server rsc.rithmic.com. Port 50501 | 2022-09-12 07:47:35.890 DTC Client socket (5) | Creating socket. Using TLS 1.2. | 2022-09-12 07:47:35.890 DTC Client socket (5) | New receive buffer size: 5242880 | 2022-09-12 07:47:35.890 DTC Client socket (5) | Connecting to IP: 216.57.156.163. | 2022-09-12 07:47:35.890 Rithmic Direct - DTC (Data) | Network connection to server complete. | 2022-09-12 07:47:35.931 Rithmic Direct - DTC (Data) | Starting socket receive thread. | 2022-09-12 07:47:35.931 Rithmic Direct - DTC (Data) | Setting DTC encoding to Binary | 2022-09-12 07:47:35.931 Rithmic Direct - DTC (Data) | Sending logon request message. | 2022-09-12 07:47:35.931 Rithmic Direct - DTC (Data) | Received logon response. | 2022-09-12 07:47:36.071 Rithmic Direct - DTC (Data) | Server Name: . | 2022-09-12 07:47:36.071 Rithmic Direct - DTC (Data) | Server protocol version: 8. Client protocol version: 8 | 2022-09-12 07:47:36.071 Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-09-12 07:47:36.071 Rithmic Direct - DTC (Data) | Waiting for socket receive thread to end | 2022-09-12 07:47:36.071 DTC Client socket (5) | CloseSocket call. | 2022-09-12 07:47:36.072 Rithmic Direct - DTC (Data) | Disconnected from the server. | 2022-09-12 07:47:36.072 Rithmic Direct - DTC (Data) | Data feed disconnected. Will reconnect in 2 seconds. | 2022-09-12 07:47:36.072 DTC Client socket (5) | Shutdown started. Waiting for graceful close. | 2022-09-12 07:47:36.072 DTC Client socket (5) | Socket gracefully closed by remote side. | 2022-09-12 07:47:36.110 DTC Client socket (5) | Closed. | 2022-09-12 07:47:36.110 Date Time Of Last Edit: 2022-09-12 12:10:50
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| [2022-09-12 12:11:32] |
| Sierra_Chart Engineering - Posts: 17267 |
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This is the relevant message: Rithmic Direct - DTC (Data) | Logon error received from server: permission denied | 2022-09-12 07:47:36.071 Refer to: Rithmic Trading Platform Service: Permission Denied Resolution Procedure Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-12 12:59:19] |
| Thaddeus Fulmer - Posts: 71 |
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Problem with that method is then I can't use SC as my trading platform. only to view charts. I'm having no problem viewing and trading GC. I just keep getting the annoying message popping up. So have to minimize it for it not to be distracting. |
| [2022-09-12 13:16:26] |
| Sierra_Chart Engineering - Posts: 17267 |
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This is a serious problem that you cannot even connect to Rithmic. You need to resolve this with Rithmic.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-12 13:22:59] |
| Thaddeus Fulmer - Posts: 71 |
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Like I said, I have no problem connecting to Rithmic. I just keep getting that annoying pop up message log. Make it go away.
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| [2022-09-12 14:07:38] |
| Sierra_Chart Engineering - Posts: 17267 |
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Actually looking at the log more closely, it is the Data connection. So you need to remove the market data username and password in Global Settings >> Data/Trade Service Settings. Also remove the historical data username and password.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-12 14:41:41] |
| Thaddeus Fulmer - Posts: 71 |
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Well, that seemed to work. That's how I have always had those settings so confused why it would have all of the sudden changed behavior. Thanks |
| [2023-01-01 10:47:06] |
| Thaddeus Fulmer - Posts: 71 |
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With the order allocation trade copier, is it possible to place trades from one chart in the main Instance and copy to multiple charts in a seperate Instance? Happy New year! |
| [2023-01-01 23:33:24] |
| Sierra_Chart Engineering - Posts: 17267 |
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No, this is not supported.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-01-01 23:33:29
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