Support Board
Date/Time: Tue, 26 Nov 2024 15:50:12 +0000
Chart DOM issue
View Count: 1266
| [2014-05-15 15:54:29] |
| Marmany - Posts: 307 |
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Upgraded from v1132 to 1135 and noticed that in the chart DOM Depth Total and Depth % values are printing nearer to the bid & ask, whereas they used to appear at the other end of the DOM list. The issues only arises with currencies ( DX, 6E, 6B etc) the other commodities I trade show the Depth Total and % in the same location as previous versions of SC. Problem is that for currencies the Total and % are now superimposing and mask the underlying values. Data feed = TransAct Please advise. |
| [2014-05-15 16:26:24] |
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Based on this description, there is a problem with the market depth data itself. You can confirm that by going to File >> Open Market Depth Window. There must be an out of order price. Select File >> Disconnect and File >> Connect to Data Feed to see if it corrects this. We think that if you went back to an earlier version you would still see the problem. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2014-05-15 16:26:34
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| [2014-05-15 16:29:15] |
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We have run a test and the data display looks correct: http://www.sierrachart.com/image.php?l=140017126898.png This is with the Sierra Chart Exchange Data Feed. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2014-05-15 18:37:20] |
| Marmany - Posts: 307 |
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Display is correct in the File>> Open Market Depth Window. Disconnect and reconnect does not solve the problem. I find it strange that problem only occurs with currencies. 6B chart illustrates http://www.sierrachart.com/image.php?l=1400178697340.png Please advise if you have any other ideas as to how to rectify. |
| [2014-05-15 18:51:38] |
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We have identified this as an issue with the data from TransAct. We are going to report the problem to them. Also we clearly see a problem with the depth in the Market Depth Window. The levels are out of order and repeating. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
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