Support Board
Date/Time: Mon, 17 Mar 2025 18:38:39 +0000
SC data off after Rithmic attempt
View Count: 369
| [2022-09-09 17:06:04] |
| User664561 - Posts: 33 |
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I attempted to convert to Rithmic trading services and it was unsuccessful. I am now attempting to revert back to original SC data and getting no data feed, live. Message log was sent. Please advise. |
| [2022-09-09 17:29:40] |
| John - SC Support - Posts: 38711 |
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We are not seeing a Message Log for your account from recently. There is one from September 2, 2022. Please follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-09 19:34:00] |
| User664561 - Posts: 33 |
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resolved, thank you anyway
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