Support Board
Date/Time: Tue, 18 Mar 2025 17:54:00 +0000
Current versions for both, but shared chartbook i send comes back as blank
View Count: 839
| [2022-09-09 11:30:15] |
| HeyUgly - Posts: 251 |
|
trying to help a friend. We are both on newest sierra, i sent him a chartbook, and it comes back as blank. Data feed is correct, all his older chartbooks work fine, symbol is fine. What gives? sharing chartbooks used to be so easy. now it seems like it has a hard time for some reason. Is there a new feature that needs to be checked? the charts open but everything comes back blank charts
|
| [2022-09-09 12:32:53] |
| Sierra_Chart Engineering - Posts: 18824 |
|
Make sure the symbols are correct. Have them select Edit >> Translate Symbols to Current Service when the Chartbook is open. If there still is a problem: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-09 12:33:10
|
To post a message in this thread, you need to log in with your Sierra Chart account: