Support Board
Date/Time: Fri, 22 Nov 2024 08:58:54 +0000
Sierra Chart stops working during chart trading
View Count: 1961
| [2013-04-29 14:25:57] |
| user6275 - Posts: 13 |
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Ok, I am an avid trader from the chart and we use an automated .dll to enter trade entries. I have recently had an issue when dragging an open order on the chart (w/ chart trade mode on) and if I run the order into traffic or current price I get a pending order error and Sierra Chart will shut down. This is obviously for live orders only. Then I must restart to find the order again or flatten from the DOM. I used to simply get an error message and the order would move back to its original location. Has something changed, or can I compensate in the ASCIL code somewhere? Much thanks, |
| [2013-04-29 16:20:25] |
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This is caused by a problem in in the software from TransAct that is used interface to the TransAct systems. They have provided us a new version and we will be updating it, this week. This is a serious issue, is unacceptable and it will be resolved. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2013-04-29 16:20:52
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