Home >> Support Board

Support Board

Date/Time: Thu, 28 Nov 2024 13:32:01 +0000

How to Post a Message for Support

Memory usage

View Count: 618

[2022-09-02 15:08:05] #1 [Go To First Post]
Sargon Petros - Posts: 57
Hi there, Is it possible to see which charts are using resources? I've just set up a new machine (Dual Xeon, 32GB Ram) and for some reason I'm getting really high memory usage on a fresh install. I also notice crashreporter.exe in every instance.


Capture.PNG / V - Attached On 2022-09-02 15:07:52 UTC - Size: 25.41 KB - 132 views Attachment Deleted.

[2022-09-02 15:13:50] #2 [Go To First Post]
Sierra_Chart Engineering - Posts: 17201
No, you cannot tell the memory usage for an individual chart. Yes the crash reporter does run in the background. It does not cause any harm. It is there in the extremely rare event we need to capture some information related to an abnormal shutdown. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2022-09-02 15:24:35] #3 [Go To First Post]
Sargon Petros - Posts: 57
Is there a way to identify the instance? Since in Task manager it doesnt refer to the specific instance. That way I can perhaps deduce what charts are actually causing this as it seems to cause a lag.

[2022-09-02 15:32:26] #4 [Go To First Post]
Sierra_Chart Engineering - Posts: 17201
Yes the Windows Task Manager definitely has a column that you can add to show the complete path to the executable. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-02 15:32:42

[2023-04-28 05:38:32] #5 [Go To First Post]
Ed C. - Posts: 117
I'm also having the same issue. Opening Sierra in safe mode without any chartbooks opened on startup, Sierra is using in excess of 20GB of RAM. It will respond within 2 or 3 minutes, and allow me to open charts. It also has a black background instead of the standard gray background before opening any charts. This has become an increasingly worse problem in the last two or three days.

[2023-04-28 08:46:52] #6 [Go To First Post]
Sierra_Chart Engineering - Posts: 17201
Exit from Sierra Chart and go to the folder Sierra Chart is installed to. Go to the \TradeActivityLogs subfolder and delete all of the files in there. If you need the files, then make a copy of those first but delete the files. Update Sierra Chart to the current version: Software Download: Fast Update And then set this setting to 30: Global Trade Settings Windows: Automatically Delete Trade Activity Log Files on Startup Older than Days (Global Settings >> General Trade Settings >> General >> Trade Activity) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-28 10:22:15

[2023-04-29 03:16:57] #7 [Go To First Post]
Ed C. - Posts: 117
None of these worked. What did work was something you didn't mention - the OrderFillsToSend.data was 12 GB! I deleted it and now everything works. :)

[2023-04-29 06:33:31] #8 [Go To First Post]
Sierra_Chart Engineering - Posts: 17201
We are well aware that file may have been the issue and that file is contained in the \TradeActivityLogs folder. And it would have been deleted because we said: Go to the \TradeActivityLogs subfolder and delete all of the files in there. So where was that file located? Also if you update Sierra Chart, you would not have this problem either. You are running an older version of Sierra Chart. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2023-04-29 06:43:40

[2023-04-29 06:45:34] #9 [Go To First Post]
Sierra_Chart Engineering - Posts: 17201
We also sent out this technical notice by email to users, over a week ago and it says the delete that file: 2023-04-11: Technical Notice and New NASDAQ Global Indexes Data Feed! \| Post: 344121 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing

[2023-04-29 17:09:13] #10 [Go To First Post]
Ed C. - Posts: 117
You are running an older version of Sierra Chart. At the moment, I can't upgrade, because I have 700 older older study collections that have to be loaded and re-saved to work on newer versions of SC. Is there some sort of tool that would do this automatically?

To post a message in this thread, you need to log in with your Sierra Chart account: