Support Board
Date/Time: Wed, 27 Nov 2024 17:32:42 +0000
Unable to download historical data on Denali feed
View Count: 493
| [2022-09-02 07:25:29] |
| User801402 - Posts: 21 |
|
Hello, i cannot download historical data. Message log says: Error downloading hisorical intraday data for ES-22209-GLOBEX. Timeout error connecting to server. Please help, thx |
| [2022-09-02 07:30:57] |
| User146848 - Posts: 121 |
|
same here...
|
| [2022-09-02 07:33:35] |
| User801402 - Posts: 21 |
|
Software version: 2431 64-bit | 2022-09-02 03:31:56.467 Primary Thread ID: 936 | 2022-09-02 03:31:56.467 Usage end date: 2022-10-18 | 2022-09-02 03:31:56.467 Enabled for: Advanced Features 2. | 2022-09-02 03:31:56.467 Enabled for: Sierra Chart Historical Data Service. | 2022-09-02 03:31:56.467 Enabled for: Denali Real-Time Exchange Data Feed. | 2022-09-02 03:31:56.467 Enabled for: Delayed Denali Exchange Data Feed. | 2022-09-02 03:31:56.467 Enabled for exchange2: CME | 2022-09-02 03:31:56.467 Enabled for exchange2: CBOT (Trading Account Required) | 2022-09-02 03:31:56.467 Enabled for exchange2: COMEX (Trading Account Required) | 2022-09-02 03:31:56.467 Enabled for exchange2: NYMEX (Trading Account Required) | 2022-09-02 03:31:56.467 Enabled for exchange2: fairx_exchange.data | 2022-09-02 03:31:56.467 Allow Support for Sierra Chart Data Feeds is enabled. | 2022-09-02 03:31:56.467 Current selected Data/Trading service: Interactive Brokers | 2022-09-02 03:31:56.467 Custom symbol settings values: enabled | 2022-09-02 03:31:56.467 Chart Update Interval: 1000 | 2022-09-02 03:31:56.467 Intraday Data Storage Time Unit: 0 | 2022-09-02 03:31:56.467 Time Zone: -04:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) | 2022-09-02 03:31:56.467 2022-09-02 07:31:56 Local computer time in UTC | 2022-09-02 03:31:56.467 2022-09-02 03:31:56 Local computer time in SC Time Zone | 2022-09-02 03:31:56.467 2022-09-02 07:00:19 Server time in UTC | 2022-09-02 03:31:56.467 Local computer UTC time and Server UTC time difference: 1 seconds. | 2022-09-02 03:31:56.467 Program path: E:\SierraChart\ | 2022-09-02 03:31:56.467 Data Files path: E:\SierraChart\Data\ | 2022-09-02 03:31:56.467 OS Version Number: 10.0 | 2022-09-02 03:31:56.467 Locale Setting: C | 2022-09-02 03:31:56.467 DLLs: ECIVwapV1.4.dll, ECIVwapV1.4_64.dll, UserContributedStudies.dll, UserContributedStudies_64.dll | 2022-09-02 03:31:56.468 Allowed protected custom studies: | 2022-09-02 03:31:56.468 Crash reporter started: true | 2022-09-02 03:31:56.468 Interactive Brokers | Connecting to 127.0.0.1:7496 | 2022-09-02 03:32:07.878 IB TWS socket (1) | Creating socket. | 2022-09-02 03:32:07.878 IB TWS socket (1) | New receive buffer size: 5242880 | 2022-09-02 03:32:07.878 IB TWS socket (1) | Connecting to IP: 127.0.0.1. | 2022-09-02 03:32:07.878 Interactive Brokers | Sending API sign: API | 2022-09-02 03:32:08.478 Interactive Brokers | Sending client version: v100..136 +PACEAPI. Waiting for acceptance. | 2022-09-02 03:32:08.478 Interactive Brokers | TWS server version: 136 | 2022-09-02 03:32:08.499 Interactive Brokers | TWS time: 20220902 09:32:07 CET | 2022-09-02 03:32:08.500 Interactive Brokers | Connected. Sending Start API command. | 2022-09-02 03:32:08.765 Interactive Brokers | Waiting for account information. | 2022-09-02 03:32:08.765 IB Account information received. | 2022-09-02 03:32:08.889 Interactive Brokers | Received 1 Trade Accounts from TWS. | 2022-09-02 03:32:08.889 Interactive Brokers | Connected to Live account. | 2022-09-02 03:32:08.889 Updated verified funded futures trading account ending date to: 2022-10-02 07:32:08 | 2022-09-02 03:32:08.889 Interactive Brokers | Connected to server complete. | 2022-09-02 03:32:08.889 Triggering next historical data download in queue. | 2022-09-02 03:32:08.889 Triggering next historical data download in queue. | 2022-09-02 03:32:08.889 Triggering next historical data download in queue. | 2022-09-02 03:32:08.889 Triggering next historical data download in queue. | 2022-09-02 03:32:08.889 Updated verified funded futures trading account ending date to: 2022-10-02 07:32:08 | 2022-09-02 03:32:08.889 No download requests in the queue to start downloads for. | 2022-09-02 03:32:08.972 No download requests in the queue to start downloads for. | 2022-09-02 03:32:08.972 No download requests in the queue to start downloads for. | 2022-09-02 03:32:08.972 No download requests in the queue to start downloads for. | 2022-09-02 03:32:08.972 Next valid order ID: 18498 | 2022-09-02 03:32:08.972 Message from IB: Sec-def data farm connection is OK:secdefeu. IB Error Code: 2158. Request ID: -1. | 2022-09-02 03:32:08.972 Next valid order ID: 18498 | 2022-09-02 03:32:08.973 Next valid order ID: 18498 | 2022-09-02 03:32:08.973 Mapping ES-202209-GLOBEX to ESU22. Service code: cme | 2022-09-02 03:32:08.980 Using symbol data fast lookup vector | 2022-09-02 03:32:08.980 SC Data - All Services | Starting real-time market data updates for: ES-202209-GLOBEX (ESU22). ID: 1 Service code: cme | 2022-09-02 03:32:08.980 SC Data - All Services | Connecting to the server ds22.sierracharts.com. Port 10048 | 2022-09-02 03:32:08.980 SC Data - All Services | Requesting security definition data for: ES-202209-GLOBEX (ESU22). ID: 1 | 2022-09-02 03:32:08.980 Added historical Intraday data request for ES-202209-GLOBEX to the queue. | 2022-09-02 03:32:08.980 Intraday data recording state for symbol ES-202209-GLOBEX is set to download 'Pending'. | 2022-09-02 03:32:08.980 Triggering next historical data download in queue. | 2022-09-02 03:32:08.980 Delaying start of download for ES-202209-GLOBEX. | 2022-09-02 03:32:08.980 DTC Client socket (3) | Creating socket. | 2022-09-02 03:32:08.998 DTC Client socket (3) | New receive buffer size: 5242880 | 2022-09-02 03:32:08.998 DTC Client socket (3) | Connecting to IP: 208.185.224.129. | 2022-09-02 03:32:08.998 Mapping MES-202209-GLOBEX-USD to MESU22. Service code: cme | 2022-09-02 03:32:09.038 SC Data - All Services | Starting real-time market data updates for: MES-202209-GLOBEX-USD (MESU22). ID: 2 Service code: cme | 2022-09-02 03:32:09.038 SC Data - All Services | Requesting security definition data for: MES-202209-GLOBEX-USD (MESU22). ID: 2 | 2022-09-02 03:32:09.038 SC Data - All Services | Network connection to server complete. | 2022-09-02 03:32:09.142 SC Data - All Services | Starting socket receive thread. | 2022-09-02 03:32:09.142 SC Data - All Services | Sending encoding request to server: Binary VLS. Compression: standard | 2022-09-02 03:32:09.142 SC Data - All Services | Setting DTC encoding to Binary VLS | 2022-09-02 03:32:09.287 SC Data - All Services | Sending logon request message. | 2022-09-02 03:32:09.287 SC Data - All Services | Received logon response. | 2022-09-02 03:32:10.160 SC Data - All Services | Server Name: SC Realtime Server. | 2022-09-02 03:32:10.160 SC Data - All Services | Server protocol version: 8. Client protocol version: 8 | 2022-09-02 03:32:10.160 SC Data - All Services | Successfully connected. | 2022-09-02 03:32:10.160 SC Data - All Services | Trading is not supported. | 2022-09-02 03:32:10.160 SC Data - All Services | Restarting real-time data updates for symbol: ES-202209-GLOBEX -> ESU22 | 2022-09-02 03:32:10.160 SC Data - All Services | Restarting real-time data updates for symbol: MES-202209-GLOBEX-USD -> MESU22 | 2022-09-02 03:32:10.160 SC Data - All Services | Received security definition for symbol ES-202209-GLOBEX | 2022-09-02 03:32:10.383 SC Data - All Services | Received security definition for symbol MES-202209-GLOBEX-USD | 2022-09-02 03:32:10.383 Interactive Brokers | Requesting Trade Positions snapshot and updates (IB account data updates (6)) for account: U673* | 2022-09-02 03:32:12.064 Interactive Brokers | Received Trade Positions download end message for account U673* | 2022-09-02 03:32:12.177 Interactive Brokers | Begin Trade Positions processing. | 2022-09-02 03:32:12.177 Interactive Brokers | Received Trade Positions for all accounts. Performing final processing. | 2022-09-02 03:32:12.177 Requesting market depth updates for: ES-202209-GLOBEX if supported. | 2022-09-02 03:32:13.999 SC Data - All Services | Clearing market depth for ES-202209-GLOBEX | 2022-09-02 03:32:14.141 HD Request # 8 | Downloading Intraday chart data for ES-202209-GLOBEX to the file ES-202209-GLOBEX.scid. Service: cme | 2022-09-02 03:32:15.312 HD Request # 8 | Download start date-time: 2022-09-02 03:31:40.000000. File last date-time: 2022-09-02 03:31:40.154000 | 2022-09-02 03:32:15.312 HD Request # 8 | Using server: ds23.sierracharts.com port 80 | 2022-09-02 03:32:15.312 Socket (4) | Creating socket. | 2022-09-02 03:32:15.312 Socket (4) | New receive buffer size: 5242880 | 2022-09-02 03:32:15.312 Socket (4) | Connecting to IP: 216.1.90.130. | 2022-09-02 03:32:15.312 ES-202209-GLOBEX [CBV][M] Flex Renko 10-6-4 #7 | Reloading chart. | 2022-09-02 03:32:25.948 ES-202209-GLOBEX [CBV][M] Flex Renko 10-6-4 #7 | Waiting for historical downloads to complete with the IDs: 4, | 2022-09-02 03:32:25.961 Socket (4) | CloseSocket call. | 2022-09-02 03:32:35.329 Socket (4) | Closed. | 2022-09-02 03:32:35.329 HD Request # 8 | Error downloading historical Intraday data for ES-202209-GLOBEX. Timeout error connecting to server. | 2022-09-02 03:32:35.330 Added historical Intraday data request for ES-202209-GLOBEX to the queue. | 2022-09-02 03:32:35.330 Triggering next historical data download in queue. | 2022-09-02 03:32:35.330 Historical data download thread signaled to stop. | 2022-09-02 03:32:35.330 HD Request # 8 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ES-202209-GLOBEX | 2022-09-02 03:32:35.330 HD Request # 8 | Completion time: 20s. | 2022-09-02 03:32:35.330 HD Request # 9 | Downloading Intraday chart data for ES-202209-GLOBEX to the file ES-202209-GLOBEX.scid. Service: cme | 2022-09-02 03:32:35.330 HD Request # 9 | Download start date-time: 2022-09-02 03:31:40.000000. File last date-time: 2022-09-02 03:31:40.154000 | 2022-09-02 03:32:35.331 HD Request # 9 | Using server: ds21.sierracharts.com port 80 | 2022-09-02 03:32:35.331 Socket (4) | Creating socket. | 2022-09-02 03:32:35.339 Socket (4) | New receive buffer size: 5242880 | 2022-09-02 03:32:35.339 Socket (4) | Connecting to IP: 216.1.90.129. | 2022-09-02 03:32:35.339 Socket (4) | CloseSocket call. | 2022-09-02 03:32:55.336 Socket (4) | Closed. | 2022-09-02 03:32:55.336 HD Request # 9 | Error downloading historical Intraday data for ES-202209-GLOBEX. Timeout error connecting to server. | 2022-09-02 03:32:55.395 Added historical Intraday data request for ES-202209-GLOBEX to the queue. | 2022-09-02 03:32:55.395 Triggering next historical data download in queue. | 2022-09-02 03:32:55.395 Historical data download thread signaled to stop. | 2022-09-02 03:32:55.395 HD Request # 9 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ES-202209-GLOBEX | 2022-09-02 03:32:55.395 HD Request # 9 | Completion time: 20s. | 2022-09-02 03:32:55.395 HD Request # 10 | Downloading Intraday chart data for ES-202209-GLOBEX to the file ES-202209-GLOBEX.scid. Service: cme | 2022-09-02 03:32:55.395 HD Request # 10 | Download start date-time: 2022-09-02 03:31:40.000000. File last date-time: 2022-09-02 03:31:40.154000 | 2022-09-02 03:32:55.395 HD Request # 10 | Using server: ds23.sierracharts.com port 80 | 2022-09-02 03:32:55.395 Socket (4) | Creating socket. | 2022-09-02 03:32:55.395 Socket (4) | New receive buffer size: 5242880 | 2022-09-02 03:32:55.395 Socket (4) | Connecting to IP: 216.1.90.130. | 2022-09-02 03:32:55.395 Socket (4) | CloseSocket call. | 2022-09-02 03:33:15.389 Socket (4) | Closed. | 2022-09-02 03:33:15.390 HD Request # 10 | Error downloading historical Intraday data for ES-202209-GLOBEX. Timeout error connecting to server. | 2022-09-02 03:33:15.439 Historical data download thread signaled to stop. | 2022-09-02 03:33:15.439 HD Request # 10 | Received 0 Intraday data records from 00:00:00.000000 to 00:00:00.000000 (0.0 seconds) and wrote 0 records for ES-202209-GLOBEX | 2022-09-02 03:33:15.439 HD Request # 10 | Completion time: 20s. | 2022-09-02 03:33:15.439 HD Request # 10 | Intraday data download complete for ES-202209-GLOBEX. Unique request ID: 4 | 2022-09-02 03:33:15.439 Removing historical data download ID 4. | 2022-09-02 03:33:15.439 Real-time Intraday chart data file updates started for ES-202209-GLOBEX | 2022-09-02 03:33:15.439 Intraday chart data file opened for ES-202209-GLOBEX | 2022-09-02 03:33:15.439 HD Request # 10 | Enabling Intraday chart updating for symbol. | 2022-09-02 03:33:15.439 Triggering next historical data download in queue. | 2022-09-02 03:33:15.439 No download requests in the queue to start downloads for. | 2022-09-02 03:33:15.439 ES-202209-GLOBEX [CBV][M] Flex Renko 10-6-4 #7 | Download is complete for all contract months in chart. Proceeding with data load. | 2022-09-02 03:33:15.465 ES-202209-GLOBEX [CBV][M] Flex Renko 10-6-4 #7 | Reloading chart. | 2022-09-02 03:33:15.466 Chart #10 has tagged chart #7 for full recalculation. Chartbook: JR ES_1.cht | 2022-09-02 03:33:15.557 ES-202209-GLOBEX [CBV][M] Flex Renko 10-6-4 #7 | StartDateTimeForLoadingOrderFills: 2022-06-14 00:00:00 | 2022-09-02 03:33:15.571 Chart #7 has tagged chart #10 for full recalculation. Chartbook: JR ES_1.cht | 2022-09-02 03:33:15.572 ES-202209-GLOBEX [CBV][M] 1 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: JR ES_1.cht | 2022-09-02 03:33:15.588 Circular chart reference detected. Charts: 7, 10. Chartbook: JR ES_1.cht. | 2022-09-02 03:33:18.378 Chart #7 has tagged chart #10 for full recalculation. Chartbook: JR ES_1.cht | 2022-09-02 03:33:18.393 ES-202209-GLOBEX [CBV][M] Flex Renko 10-6-4 #7 | Reloading chart. | 2022-09-02 03:33:18.409 ES-202209-GLOBEX [CBV][M] Flex Renko 10-6-4 #7 | StartDateTimeForLoadingOrderFills: 2022-06-14 00:00:00 | 2022-09-02 03:33:18.537 Chart #5 has tagged chart #7 for full recalculation. Chartbook: JR ES_1.cht | 2022-09-02 03:33:18.558 ES-202209-GLOBEX [CBV][M] 1 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: JR ES_1.cht | 2022-09-02 03:33:18.571 Opened cached Intraday file: E:\SierraChart\Data\ES-202209-GLOBEX.scid. Thread ID: 8564 | 2022-09-02 03:33:19.228 Circular chart reference detected. Charts: 7, 10. Chartbook: JR ES_1.cht. | 2022-09-02 03:33:21.271 Chart #7 has tagged chart #10 for full recalculation. Chartbook: JR ES_1.cht | 2022-09-02 03:33:21.286 ES-202209-GLOBEX [CBV][M] 1 Min #10 | Performing a full recalculation because it has been tagged. Chartbook: JR ES_1.cht | 2022-09-02 03:33:21.333 Circular chart reference detected. Charts: 7, 10. Chartbook: JR ES_1.cht. | 2022-09-02 03:33:24.126 |
| [2022-09-02 08:03:06] |
| Sierra_Chart Engineering - Posts: 17195 |
|
You have a network connectivity problem on port 80, maybe other ports as well. We want you to set this particular setting to No and try the download again: Sierra Chart Server Settings: Use Port 80 for Historical Data (Global Settings >> Sierra Chart Server Settings >> General >> General) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-02 08:03:13
|
| [2022-09-02 08:08:51] |
| Sierra_Chart Engineering - Posts: 17195 |
|
We do not think the problem is associated with port 80. Refer to this post: Can't download historical data on Denali feed | Post: 319027 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-02 09:44:47] |
| User801402 - Posts: 21 |
|
I did not really change anything (only a few restarts and router restart) but now it works :-) Thank you for your help |
To post a message in this thread, you need to log in with your Sierra Chart account: