Support Board
Date/Time: Mon, 17 Mar 2025 11:39:00 +0000
No real time data received
View Count: 342
| [2022-09-02 06:38:16] |
| User361939 - Posts: 167 |
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Hi, Yesterday Denali data works ok. Today i don't get real time data. Previously i was using Transact. Sierra v.2430 How can i fix this? Best Regards |
| [2022-09-02 06:50:52] |
| Sierra_Chart Engineering - Posts: 18805 |
|
Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. ---- We also need you to complete the agreements here: https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-02 06:56:23] |
| User361939 - Posts: 167 |
|
Info: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-09-02 08:52:15.449 I have run on second computer sierra but with different DATA FEED. Yesterday it works fine |
| [2022-09-02 07:02:43] |
| Sierra_Chart Engineering - Posts: 18805 |
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I have run on second computer sierra but with different DATA FEED. Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings) And then reconnect to the data feed: File Menu: Procedure to Reconnect to the Data and Trade Servers Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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