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Date/Time: Mon, 17 Mar 2025 11:39:00 +0000



No real time data received

View Count: 342

[2022-09-02 06:38:16]
User361939 - Posts: 167
Hi,
Yesterday Denali data works ok. Today i don't get real time data.
Previously i was using Transact.
Sierra v.2430
How can i fix this?

Best Regards
[2022-09-02 06:50:52]
Sierra_Chart Engineering - Posts: 18805
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.

----
We also need you to complete the agreements here:
https://www.sierrachart.com/UserControlPanel.php?page=ExchangeAgreements
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-02 06:56:23]
User361939 - Posts: 167
Info:
SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsDifferentDevices = 1, NumCurrentConnectionsDifferentDevices = 2 | 2022-09-02 08:52:15.449


I have run on second computer sierra but with different DATA FEED.

Yesterday it works fine
[2022-09-02 07:02:43]
Sierra_Chart Engineering - Posts: 18805


I have run on second computer sierra but with different DATA FEED.
On this other computer set this setting to No:
Data/Trade Service Settings: Allow Support for Sierra Chart Data Feeds (Global Settings >> Data/Trade Service Settings >> Common Settings >> Common Other Settings)

And then reconnect to the data feed:
File Menu: Procedure to Reconnect to the Data and Trade Servers
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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