Support Board
Date/Time: Mon, 17 Mar 2025 11:36:03 +0000
Lengthy Load time
View Count: 440
| [2022-09-02 02:36:48] |
| Profile Trader - Posts: 177 |
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SC, I am having a lengthy load time for SC and I believe this is the cause HD Request # 9 | Received 37481 Market depth data records from 2022-09-01 22:07:43.977000 to 2022-09-01 22:28:53.427000 (21.2 minutes) and wrote 37481 records for ESU22_FUT_CME | 2022-09-01 22:29:00.160 I am not running a chart with Market Depth any longer (I don't believe) what would be causing it to run for 21.2 mins loading? Thanks, Doug |
| [2022-09-02 04:28:11] |
| Sierra_Chart Engineering - Posts: 18805 |
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That is definitely not a loading time. This is the time span of data that was downloaded one time.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-02 18:17:51] |
| John - SC Support - Posts: 38678 |
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If you want to ensure that you are not downloading historical market depth, then be sure to set the option for Global Settings >> Sierra Chart Server Settings >> General >> Support Downloading Historical Market Depth Data to No.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-03 16:05:59] |
| Profile Trader - Posts: 177 |
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Its done on start up and SC is locked up during all that time.. 20+ mins Something is causing it. I will try and shut that off and see if it makes a difference Thanks, Doug |
| [2022-09-03 17:15:22] |
| Sierra_Chart Engineering - Posts: 18805 |
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Refer to: High CPU Usage | Inactive User Interface | Poor Performance | Long Time to Load Chart Data | Charts Reloading Often: 30.16 - What to do if Sierra Chart is in a frozen state for an extended time due to extended high CPU usage caused by an automatically or manually opened Chartbook Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-09-04 01:53:09] |
| User90125 - Posts: 715 |
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Its done on start up and SC is locked up during all that time.. 20+ mins
Something is causing it. Try starting up in Safe Mode and see if it happens then. Safe Mode prevents the loading of custom studies, the downloading of custom studies that are set to be downloaded,
and the automatic opening of Chartbooks and other files. This is an important procedure to follow if there are abnormal shutdowns or freezing of Sierra Chart, related to custom studies with bugs or are inefficient, or Chartbooks which may be using high CPU usage. Sierra Chart - Software Login Instructions: Using Safe Mode |
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