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Date/Time: Mon, 17 Mar 2025 11:35:59 +0000



No longer seeing some exchanges w/ CQG, CME works but unacceptably slow to update

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[2022-09-01 16:08:15]
BenjaminR - Posts: 172
I've read the sticky regarding CQG, & searched for tickets w/ the same issue before reaching out.

I am running a separate installation for scanning markets on 4 exchanges (CME, COMEX, NYMEX, CBOT), & I am paying for a top of book bundle with my broker.

Some weeks ago, I noticed I was not getting data for any market except the CME, & even with the ES (CME), the data was really slow, prices would be stuck a lot.

My broker does not support Teton yet, & I'm not sure that would make a difference. I have the Denali data, & per a prior issue w/ not seeing depth of market (which is enabled elsewhere with Rithmic for my primary installation of SC), I was instructed to disable 'Allow Support for SC Data Feeds" in Trade/Data Service Settings (but expect issues w/ historical downloads). Well, I tried disabling/enabling that with this installation/CQG data, & that didn't fix it.

Per a ticket I read, & the sticky, I installed a previous version, 2391, & that didn't fix it either.

I imagine the only way to fix it is to enable the bundle w/ the Denali; however, I just paid for August with my broker.

Please advise, & thank you. I know you don't like CQG, but it's what I'm working with at this broker, who been one of the better ones I've ever had.
[2022-09-01 16:33:37]
Sierra_Chart Engineering - Posts: 18805
First make sure you are running the current version of Sierra Chart:
Software Download: Fast Update

You must have Allow Support for Sierra Chart Data Feeds enabled.


If you want to isolate issues with the data feed, just use a single chart without studies for testing. You can use a separate installation of Sierra Chart for this:
Using Multiple Data and Trading Services at the Same Time



For complete details, refer to:
Prices / Data Falling Behind
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2022-09-01 16:34:12

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