Support Board
Date/Time: Mon, 17 Mar 2025 11:39:01 +0000
Connection Error message from service
View Count: 415
| [2022-09-01 14:22:14] |
| Habakuk2020 - Posts: 10 |
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He writes to me: CQG WebAPI / Logon unsuccessful. Server message: Your Logon is disabled. Photo is attached! I'll probably have to write to CQG about this, you'll tell me now... But I don't understand why the account itself is relevant! I use the Denali data feed via you and this is forwarded to AMP. I don't know exactly what I have to do! How do I get back to a connection? Please help |
 Screenshot_4.png / V - Attached On 2022-09-01 14:20:54 UTC - Size: 7.04 KB - 106 views Attachment Deleted. |
| [2022-09-01 14:29:53] |
| Sierra_Chart Engineering - Posts: 18805 |
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For now do the following: To access historical and streaming market data independent from your Trading service. Follow these instructions. Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services". Press "OK" And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command: Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service) You can then use the data provided by Sierra Chart independent of your trading service. Later on this month you do need to contact AMP, to be able to connect to CQG to authorize the real time CME data. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-01 14:31:32
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| [2022-09-01 14:36:09] |
| Habakuk2020 - Posts: 10 |
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Thank you very much for the super quick answer, thank you also for the tip with the Translate Symbols to Current Service function.
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| [2022-09-01 17:14:41] |
| John - SC Support - Posts: 38678 |
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AMP uses CQG for the order routing. Therefore, you need to ask AMP about why your CQG account has been disabled.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-09-01 17:20:46
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