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Date/Time: Mon, 17 Mar 2025 11:36:01 +0000



Urgent

View Count: 393

[2022-09-01 08:39:30]
User441676 - Posts: 6
Dear Madam/Sir,

Trying to connect to my charts but not being able to connect. Could you please let me know why?

Kindest Regards
[2022-09-01 08:42:41]
Sierra_Chart Engineering - Posts: 18805
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Connect to the data feed:

Select "File >> Disconnect"

Select "File >> Connect to Data Feed"

After about 30 seconds, provide a copy of the Message Log following these instructions:
https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog

We will then determine what the problem is.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-01 11:27:44]
User441676 - Posts: 6
Dear Sir,

Sent log message as requested few hours ago. If you could look into asap I would appreciate.

Kindest Regards
[2022-09-01 11:47:27]
Sierra_Chart Engineering - Posts: 18805
This is the relevant message:
CQG WebAPI | Logon unsuccessful. Server message: Your logon is disabled. Contact your FCM. | 2022-09-01 05:06:41.549

Refer to number 12 here:
CQG Trading Platform Service: Common Error Messages

To access historical and streaming market data independent from your Trading service. Follow these instructions.


Set "Global Settings >> Data/Trade Service Settings >> Current Selected Service" to "SC Data-All Services".

Press "OK"

And then translate the symbols in your Chartbooks and Sierra Chart using this "Edit' menu command:
Edit Menu: Edit >> Translate Symbols To Current Service (Translate Symbols to Current Service)

You can then use the data provided by Sierra Chart independent of your trading service.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2022-09-01 12:05:50]
User441676 - Posts: 6
Dear Sir,

Sent log message as requested few hours ago. If you could look into asap I would appreciate.

Kindest Regards
[2022-09-01 12:31:54]
Sierra_Chart Engineering - Posts: 18805
We answered this above at post #4.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing

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