Support Board
Date/Time: Mon, 17 Mar 2025 11:41:09 +0000
IB connecting problem
View Count: 476
| [2022-08-22 16:31:07] |
| User376453 - Posts: 7 |
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Hi, I can not connect to my Interactive Brokers account on SC, I received this message: "Service package does not support this function or account is expired" What is the problem. Thank you for your support, |
| [2022-08-22 17:04:03] |
| Sierra_Chart Engineering - Posts: 18805 |
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This is resolved for your account. We provided your account access to Service Package 12 at no cost for 60 days. Although to take advantage of the full 60 days, you do need to have a paid Sierra Chart account at any other Service Package during that time. After that you need to change to Service Package 10 or 11 depending upon whether you were using Service package 3 or 5. Package 10 is equivalent to package 3 and package 11 is equivalent to package 5. Service Package 10 and 11 support connections to external services. For complete details, refer to: Service Package Changes | Discontinued External Services | Reducing Overall Costs Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-22 18:15:51] |
| User376453 - Posts: 7 |
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Thank you, it already works well, thank you. Another problem is a stock chart eg. AAPL or COIN. Daily charts is ok, but on 5M chart does not load the historical data. See the error message the attachement.
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 Képernyőfotó 2022-08-22 - 20.10.53.png / V - Attached On 2022-08-22 18:14:49 UTC - Size: 8.58 KB - 112 views |
| [2022-08-23 11:27:32] |
| Sierra_Chart Engineering - Posts: 18805 |
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You need to contact Interactive Brokers about that error. However, it is recommended use the Denali Exchange Data Feed for market data: Denali Exchange Data Feed You will want to use the NASDAQ TotalView exchange. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-23 11:27:36
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