Support Board
Date/Time: Sun, 16 Mar 2025 14:05:57 +0000
Chart will not connect to data feed.
View Count: 407
| [2022-08-17 00:41:04] |
| User14953 - Posts: 243 |
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What is required at this moment? Account Notes/Actions Required: Usage Time About to Expire - Your usage time will expire in 2 days. ...To activate and deactivate services on your account, go to the Services Activation page. (Current Usage Time Ending Date: 2022-08-18).Chart |
| [2022-08-17 01:44:39] |
| User14953 - Posts: 243 |
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What needs to be done at this moment? " Emergency Account Activation. Account: xxxxxxxxxxxxxx Information: Your account is not expired, therefore the Emergency Account Activation feature is not available." |
| [2022-08-17 11:50:47] |
| Sierra_Chart Engineering - Posts: 18797 |
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Are you unable to make a payment for usage time? We have temporarily extended your account by one week. We also see you are using Interactive Brokers. Therefore, refer to this post regarding Service Package changes: Service Package Changes | Discontinued External Services | Reducing Overall Costs Going forward you will need Service Package 10. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-18 03:16:20
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