Support Board
Date/Time: Sun, 16 Mar 2025 15:15:16 +0000
Download failed Historical Data only with Sierra Chart data fee
View Count: 887
| [2022-08-16 19:19:46] |
| User278435 - Posts: 12 |
|
Hello, I have problems with my realtime data, window pops up : Download failed, Historical Data only with Sierra Chart Data feed?? I have payed for service package 10 till 2023, Sierra chart version is 2424, I have CQG Data feed. Can you check that out for me? Thanks, Kevin. |
| [2022-08-16 19:43:45] |
| John - SC Support - Posts: 38678 |
|
With version 2394 and higher, we are no longer allowing CQG data for the CME Group and EUREX into Sierra Chart. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 Therefore, you have two options: 1) Downgrade to version 2393 and stay on that version using the CQG data. Refer to the following for how to downgrade: Software Download: Full Control Rollback Procedure OR 2) Stay on the current release and use the Denali Exchange Data Feed for your data. The cost will be about the same and you will then have access to years of historical data, including the ability to put together Continuous Contract charts. You can then stop paying for the CQG data through your broker. Refer to the instructions for the CME Group data here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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