Support Board
Date/Time: Sun, 16 Mar 2025 12:49:49 +0000
problem with the free CFD data
View Count: 421
| [2022-08-15 17:28:51] |
| User757095 - Posts: 3 |
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I'm connected to "SC data-all services" & use the free CFD data of FXCM to chart SPX. I've been using this data for long time but recently, occasionally (2 or 3 times a day) the data download pauses. To resolve this I "disconnect" and then use the "connect to data feed" from "file" menu. This resumes the data download but some data is missing (see the attached picture). Then I use the "edit/download data" feature to redownload it but that does not download the missing data. I also checked the drive where my "data" folder is located and made sure there is enough free space so the problem cannot be related to that. My Sierrachart is also up to data. Is there any other thing I should check to make it work just like before?
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 Capture.PNG / V - Attached On 2022-08-15 17:26:20 UTC - Size: 14.04 KB - 106 views |
| [2022-08-15 18:46:24] |
| Sierra_Chart Engineering - Posts: 18797 |
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This problem will be resolved in about 30 minutes. To download the missing data, refer to: Historical Intraday Data (Missing Data / Download Errors / Viewing More Data): Retrying the Download When There is Data in the Chart Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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