Support Board
Date/Time: Sun, 16 Mar 2025 14:00:36 +0000
Symbols SPX500 & US30 not working
View Count: 432
| [2022-08-15 16:13:28] |
| User445808 - Posts: 12 |
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CFD - FXCM: Symbols SPX500 & US30 are not updating or storing historical data properly. When called they update for a while and then crash. I have tried this on 3 different PC's. GER 30 which I also follow is working fine.
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| [2022-08-15 16:26:27] |
| John - SC Support - Posts: 38678 |
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We just took a look and we were missing some data in our chart, but then redownloading the data took care of the missing data. Therefore, the first thing you need to do is to select Edit >> Delete All Data And Download for the charts that have missing information. Then let us know if you continue to have an issue. Also, you state that "and then crash", is your Sierra Chart actually crashing, or are you just not getting data? For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-15 16:39:52] |
| Rui S - Posts: 198 |
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CFD - FXCM: Symbols SPX500 & US30 are not updating or storing historical data properly. When called they update for a while and then crash. I have tried this on 3 different PC's. GER 30 which I also follow is working fine.
I was having this problem as well since I started with Teton 2 weeks ago. Edit >> Delete All Data And Download was not solving the issue. After several tests and attempts, I changed the Symbol Session Times (Symbol Settings) and then it started working. After that I used Edit >> Delete All Data And Download and it is ok since. Date Time Of Last Edit: 2022-08-15 16:40:33
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| [2022-08-15 18:43:56] |
| Sierra_Chart Engineering - Posts: 18797 |
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The reason for the problem is not what you think. We have determined the issue and we are resolving it now. It should be fully resolved in about 30 minutes.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-16 10:44:10] |
| User445808 - Posts: 12 |
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All working now thanks.
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