Support Board
Date/Time: Sun, 16 Mar 2025 12:47:19 +0000
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View Count: 521
| [2022-08-15 08:55:15] |
| User243752 - Posts: 8 |
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I have connect to "transAct Ws" many times, I have try many time and many ways, but the data keep a delayed data. Could you please check for me? |
| [2022-08-15 09:39:37] |
| Sierra_Chart Engineering - Posts: 18797 |
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Newer versions of Sierra Chart do not support Transact. Refer to this Post: Information for Transact Users for Versions 2354 and Higher | Post: 295723 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-15 21:34:45] |
| User243752 - Posts: 8 |
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I have changed service package to P11, and use Denali exchange data feed from last month. I was told, need connect to my Live account (TransAct) one time, every month, to get the real time data. I have following the instructions, connect to my live account in early day this month, and do it again in yesterday, but can't get real time data. I'm in P11, Denali exchange, chart only situation. now can't get real time data. How to solve out the problem? Thanks |
| [2022-08-16 14:31:49] |
| John - SC Support - Posts: 38678 |
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If you are going to stay working with TransAct for your trading account, then you will need to be on version 2353 or lower of Sierra Chart. Follow these instructions to downgrade to version 2353: Software Download: Full Control Rollback Procedure For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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