Support Board
Date/Time: Sun, 16 Mar 2025 14:03:17 +0000
Usage time
View Count: 412
| [2022-08-14 23:08:09] |
| User326519 - Posts: 3 |
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I added funds to usage time as normal and received a message saying "transaction processing is pending" and do not make another payment. This was done on Friday 8/12. Also during this transaction I switched from package 5 to package 11 with the denali feed. I will need to add more funds to accommodate the length of time selected but do I need to wait for this message to be sorted out? As of the Sunday market open I am not receiving data. Thanks |
Attachment Deleted. |
sc.png| [2022-08-15 03:24:51] |
| Sierra_Chart Engineering - Posts: 18797 |
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We do see a payment from you on 2022-08-13 and 2022-08-15. The reason you are not getting data is because you have no exchanges active. You need to do that here: https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#DenaliCME And also complete the agreements. For more information, refer to the version notes for 2394: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-15 03:25:01
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