Support Board
Date/Time: Sun, 16 Mar 2025 16:38:28 +0000
Intraday data not loading
View Count: 370
| [2022-08-13 23:21:27] |
| U.Sohyur - Posts: 21 |
|
Hello, I am receiving a message that says "Download Failed, Error downloading historical intraday data for <symbol>. unknown request" I checked the support section and the "unknown request" part is not shown in the list of errors that show up when intraday data can't be downloaded. I tried disabling the firewall and that didn't do anything either. Thanks for any help. |
| [2022-08-14 13:20:48] |
| Sierra_Chart Engineering - Posts: 18797 |
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We see you are using Rithmic. This would be an error from the Rithmic system apparently. Regarding all of this, refer to: Rithmic Trading Platform Service: Rithmic Support Policy You will need to change to Service Package 10 and use the Denali Exchange Data Feed. Let us know if you need help with any of this. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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