Support Board
Date/Time: Sun, 16 Mar 2025 08:36:12 +0000
MaxConnectionsForSameDevice = 3 after paying for 5 connections.
View Count: 428
| [2022-08-08 16:21:54] |
| ProfitableTrader - Posts: 22 |
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Hello, I paid for 2 additional connections expecting a total of 5. Still getting MaxConnectionsForSameDevice = 3, connection limit exceeded. Here's is the log: SC Data - All Services | Logon error received from server: Connection limit exceeded. | MaxConnectionsForSameDevice = 3, NumCurrentConnectionsForSameDevice = 4 | 2022-08-07 23:35:52.942 Does the service take time to activate? Also, is the number of connections per computer still limited to 3 (i.e the two additional connection can only be used on a second computer?) Thank you! |
| [2022-08-08 23:01:37] |
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You cannot have four connections from the same device. Yes this is correct: (i.e the two additional connection can only be used on a second computer?)
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-08-08 23:46:12] |
| ProfitableTrader - Posts: 22 |
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Thank you! In that case, can I get a refund for the two additional devices I purchased? I do not have a second computer to run 4th and 5th connections from.
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| [2022-08-09 11:16:04] |
| Sierra_Chart Engineering - Posts: 18797 |
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Yes we can do that.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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