Support Board
Date/Time: Sun, 16 Mar 2025 08:46:54 +0000
cannot connect to trading service
View Count: 441
| [2022-08-05 15:43:36] |
| User27182 - Posts: 15 |
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recently switched to level 10 w Denali data ran for 2 weeks = ok with CQG trading service read that i shud notify Amp that switched when i did they shut off CQG data & charts stopped... then I switched to SC all services in the trade service tab said YES to edit & translate symbols = OK with charts tried to test trading service by switching from SIM trading[green] to Live trading [yellow] and 3-4 times in a row it would not execute with CQG? with anybody & switched back to Sim trading & executed there. What can I do -inquires to Amp say to check with Sierra what's next find a new trading service?? |
| [2022-08-05 17:14:41] |
| Sierra_Chart Engineering - Posts: 18797 |
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You also need to activate the exchange that you need here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed And the Global Settings >> Data/Trade Service Settings >>Current Selected Service in Sierra Chart in your case needs to be set to CQG Web API. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-08-05 17:40:13
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| [2022-08-07 14:38:45] |
| User27182 - Posts: 15 |
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this solution does not appear to work for me CQG WebAPI does NOT produce charts - all data stops on the day they cut CQG data off = 7-22-2022 then I switched to SC all services in the trade service tab said YES to edit & translate symbols = ---------------> OK with charts but charts don't execute in live trading-just kicks me back to SIM trading to complicate matters I just updated to current version 2419 64 bit AMP doesn't support Teton - so, I am out of luck with that.... don't see the need for Denali if i can't trade it.... if i don't use Denali - can i go back to pkg #3?? So i figure that getting AMP to restart CQG data is my solution. unless you can see a way around this...I need CQG WebAPI to trade - right? |
| [2022-08-07 23:37:37] |
| User27182 - Posts: 15 |
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looks like your advice did fix it!!!! did not have any money in acct to pay for exchange fees - because the month had changed thank you!! |
| [2022-08-08 04:21:05] |
| Sierra_Chart Engineering - Posts: 18797 |
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Let us know if you need further help.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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