Support Board
Date/Time: Sat, 15 Mar 2025 23:11:20 +0000
New update caused a download failure
View Count: 441
| [2022-07-25 16:30:35] |
| User389912 - Posts: 2 |
|
i update my sierra charts version to current version and it gave me an error about download failure. it was working fine before i did the update. https://www.sierrachart.com/Download.php?Folder=TicketingSystem&download=67163 |
| [2022-07-25 17:43:26] |
| John - SC Support - Posts: 38678 |
|
With version 2394 we no longer allow CQG data for the CME Group and EUREX into Sierra Chart. Refer to the information here: https://www.sierrachart.com/index.php?page=doc/Whats_New.php#SCVer2394 Therefore, you have 2 options at this time: 1) Downgrade your Sierra Chart to version 2393. Refer to the following for how to roll back to a specific version: Software Download: Full Control Rollback Procedure OR 2) Stay on the current release version and use our Denali Exchange Data Feed. The cost will be the same, but you will have much more historical data available. Refer to the instructions for the CME Group data here: Denali Exchange Data Feed: *Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges* For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
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