Support Board
Date/Time: Sat, 15 Mar 2025 16:15:02 +0000
Price scale gone wrong after switching back to trading evaluator
View Count: 385
| [2022-07-19 13:07:42] |
| trader_chin - Posts: 13 |
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Hi Sierra, I switched my data from Rithmic back to Trading Evaluator today. But upon switching, my ES/MES charts were loaded in the wrong price scale. Usually, a ES/MES chart should be around 3000+/4000+ price levels, but my charts are loaded in 2 digits. (screenshot attached) Please help me on this matter - how do I get things back to normal? Regards, Chin |
 problem chart.jpg / V - Attached On 2022-07-19 13:07:19 UTC - Size: 182.78 KB - 128 views Attachment Deleted. |
| [2022-07-19 15:01:19] |
| John - SC Support - Posts: 38678 |
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Check the Chart >> Chart Settings >> Symbol >> Real-Time Price Multiplier and Historical Price Multiplier. Make sure both of these are set to 1.0. Refer to the information for these settings here: Chart Settings: Real-Time Price Multiplier (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-19 15:44:45] |
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Also make sure this setting is not set to Yes: Chart Settings: Do Not Change Symbol Settings for Chart on Symbol Change (Chart >> Chart Settings >> Symbol >> Symbol Settings menu) Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-19 15:45:07
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