Support Board
Date/Time: Sat, 15 Mar 2025 16:17:27 +0000
differ data after fast update
View Count: 398
| [2022-07-18 16:09:01] |
| User166863 - Posts: 19 |
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Good evening gentlemen, i am a 11pack user since 2 years, i made the fast update, several time, but it still differ from 15minutes.. i did it also from the downloader but it still the same things, i am sorry but could you please help me ? regards |
| [2022-07-18 18:48:50] |
| John - SC Support - Posts: 38678 |
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We are not sure exactly what the problem is that you are having. What exactly is different and how is it different? If you are having an issue with the software update, then run the update again and when it completes with an error, select the button in the upper right corner for "Send Log to Support". Then let us know that you sent the log. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |
| [2022-07-18 20:04:00] |
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Yes we need to understand what exactly the data issue is. You can post an image of a chart and then provide an explanation. Instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#PostingAnImage We also see you have two different installations of Sierra Chart. And one of them is on the desktop. That is wrong. You cannot run Sierra Chart from the desktop. You will have issues with that in our experience. Install Sierra Chart only into this folder: C:\SierraChart\ And only run the Sierra Chart installed into that folder. Not the one on the desktop. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2022-07-18 20:04:21
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